Refund

[Tea379]

Hello from Dubrovnik :),

Not so long ago I have problem with refund for one of my guests. I'm very disappointed with Airbnb Support Service. Also it's very hard to reach someone in that service. Do you know any easier way to solve some problems and maybe a number which I can call and somebody will answer me?

Tea

[Emiel1]

@Tea379 

Phone numbers are listed here, but not all are operational anymore:

Contact Airbnb - Community Guide [Updated]

Maybe explain your issue here to get some advise

[Tea379]

So, on check in everything was fine but until the end of the day my guests realize that boiler is not working. 

(of course it was Saturday evening, and on Sunday nobody will come to fix it). I proposed them full refund and they agreed. Unfortunately I still wait the answer... I gave back money which I received but airbnb's fees aren't back to guests. I think that guests deserve full amount and I don't know why Nestor still doesn't answer me. 

**[Conversation with CS removed in line with Community Center Guidelines]