It was my great pleasure to learn that I became the new host...
Latest reply
It was my great pleasure to learn that I became the new host on this platform, and as I feel in the last couple of days, I ca...
Latest reply
We are new to Airbnb and so far our experience has been good. However, we have a guest who first changed their reservation dates and then cancelled, each time less than 10 days notice. Our cottage is in a fairly remote area and lead booking time is 24 days. We feel like we've lost two opportunities because of these guests and do not wish to have them make another booking, although they indicated they might at a later date. Problem is, they are eligible for Instant Book. Can we block them from Instant Booking out cottage? Is the fact that they cancelled twice a justification for cancelling an eventual booking in the future? Advice is appreciated! Thank you.
Salut @Genevieve237,
Yes, you can block them.
If you do not wish to have them make another booking.
Airbnb TOS >
To report a message from someone or block any future communication from them:
If you block someone, they won’t be able to send you messages, use Instant Book for your listings, send you a reservation request, or accept a reservation request from you.
Merci @Dale711,
Is that going to affect them adversely? They weren't necessarily offensive or rude, just sort of clueless as to the implications for us... All I want is for them not be be able to Instant Book our property, but I don't necessary want them to be blacklisted in any other way...
It just blocks them from being able to book with or message you- Airbnb isn't going to put them on some blacklist because one host found them clueless and annoying. It's possible that if they kept getting reports from lots of hosts about a particular guest that they'd contact the guest, but they don't even ban guests who've been reported for some pretty egregious behavior. @Genevieve237
Or else, 🤗 do change your cancellation policy to strict term
As a host, you can choose one of the following cancellation policies to apply to guests who book with you.
Note: Different policies apply to reservations for listings in Italy and reservations made by South Korean guests of listings with Strict cancellation policies.
This is the most flexible option for guests and allows them to cancel for a full refund until 24 hours before check-in. This means you won’t get paid if a guest cancels at least 24 hours before check-in. If they cancel after that, you’ll get paid for every night they stay, plus 1 additional night.
This is a moderately flexible option for guests that allows them to cancel for a full refund until 5 days before check-in. This means you won’t get paid if a guest cancels at least 5 days before check-in. If they cancel after that, you’ll get paid for every night they stay, plus 1 additional night, plus 50% for all unspent nights.
This is the least flexible option for guests and allows them to cancel for a full refund only during the 48 hours after booking, and only if they cancel at least 14 days before check-in. If guests cancel later than that, but at least 7 days before check-in, you’ll get paid 50% for all nights. If guests cancel later than 7 days before check-in, you’ll get paid 100% for all nights.
If you don’t know which cancellation policy applies to your listing or you want to change it:
@Genevieve237 select strict cancellation term,
Strict
This is the least flexible option for guests and allows them to cancel for a full refund only during the 48 hours after booking, and only if they cancel at least 14 days before check-in. If guests cancel later than that, but at least 7 days before check-in, you’ll get paid 50% for all nights. If guests cancel later than 7 days before check-in, you’ll get paid 100% for all nights.
@Genevieve237 strict or strict with 10% less
Cancellation policy
"offer a non-refundable option—guests pay 10% less, but you keep your payout no matter when they cancel. "
IMO this is not a good policy for hosts to choose- there have been tons of hosts who have reported that Airbnb has refunded guests fully even when this policy was in place. The Extenuating Circumstances policy trumps the non-refundable, so if guests can convince the CS rep that they have a EC, which we all know happens with alarming frequency, they get fully refunded anyway.
Maybe just send a message directly to this guest, plainly explain their although you appreciate their interest in your place, their conduct has a detrimental effect on your business and it would be preferable if they looked elsewhere and not to consider your listing in the future.
Thanks everyone! Some very helpful information!
I have a similar problem. This guest didnt like my response to his questions and now books nad cancels continuously. Im amazed airbnb permits this. Is there any way to block him?