Resolution Center - No AirBnB Response

[Jordan536]

Hello readers, 

I opened up a resolution centre request on a recent stay due to poor conditions. I attached photographs and the host even agreed to refund me in person. However after 2 weeks I heard nothing back. 

6 days ago I requested AirBnB step in and help resolve the issue. There has been no response for 6 days. 

4 days ago I sent a message to AirBnB support with all the information. Unfortunately all I got back was "Thanks for your message — Airbnb Support will reply as soon as a specialist becomes available".

I am wondering how long does it usually take for this sort of request to be dealt with? I have seen online AirBnB are supposed to step in after 72 hours, but in my case it's been almost a week and nothing. 

Do you have any advice on how I can progress my request?

Thank you

[Emiel1]

@Jordan536 

So it seems the host has not submitted the money, otherwise the Airbnb system would have handled things automatically. CS response is very slow recently. Sometimes a message via Twitter (account: AirbnbHelp) can boost things.

Best regards,

Emiel

[Jordan536]

Thanks Emiel. I posted and received a reply from AirBnB on Twitter on the 16th August as you advised. However, they STILL have not replied to my resolution center request where I ask them to step in. 

They responded on Twitter asking me to DM them where they just confirmed they would look into the issue. 

It has now been almost 4 weeks since I paid for the property and 3 weeks since I first raised the case with AirBnB. Is there anything else I can do?

[Jordan536]

Still no response. Any help would be greatly appreciated? If it goes on any longer I am going to dispute the payments on my Credit card