Sharing host stories with Airbnb

[Daniel1651]

 

Meeting all the members of the Host Advisory Board in person, after connecting online for years, was truly remarkable—during the host week event held at Airbnb HQ on 9th and 10th of September,2024!

This was the second time I’ve had the opportunity to visit Airbnb’s headquarters in San Francisco as a member of the Host Advisory Board, and I must say, it felt like coming home. The warmth and friendliness of everyone I encountered—from the entrance all the way to each of the teams we worked with—was astonishing. Whether in casual conversations or during the working sessions, everyone was eager to hear what we had to say. Even during breakfast, lunch, or dinner, it was a non-stop listening session. This openness and willingness to listen was truly admirable. It felt like reconnecting with people I’ve known forever, even though I hadn’t yet had the chance to hug them, share experiences, and laugh together in person. Professionally and on a personal level, it was a human experience I will never forget.

During the host feedback sessions, the attention to detail was extraordinary: Teams from across Airbnb joined, carefully listened to us, and took notes. As hosts, it was special to truly feel like distinguished guests. From the moment we arrived, Airbnb made us feel welcome, comfortable, and encouraged us to stay true to our honest and constructive spirit.

The most unforgettable moment was meeting CEO Brian Chesky. Brian gave us a warm welcome and explained the importance of the hosting community and listening to hosts from around the world.  Then, came the time for questions. We were asked to share our stories as hosts and answer the thoughtful questions employees had submitted. These were deep, well-considered questions that made us reflect and respond not only on a personal level but also on behalf of our hosting communities. In all of them, we felt a genuine interest in learning more about the art of hosting. 

What I’m sharing isn’t just a feel-good leadership story. This is the reality of how Airbnb made us feel: heard, valued, and supported. 

Brian Chesky himself put the Host Advisory Board at the heart of the company, in a gesture of complete honesty, by asking for our feedback and then truly listening to it.  As a member of the Host Advisory Board, but especially  as a host, I couldn't be more proud to be part of a company whose CEO takes the time to listen to his community.  It’s a privilege and a competitive advantage that not many companies can boast. 

Airbnb love!

Daniel Chamillard

12 years hosting in Tenerife, Canary Islands. 

[Jue0]

@Daniel1651 Great sharing ! Thank you Daniel. It has been totally epic serving. 👏 

[Daniel1651]

Thanks @Jue0 !

As you wrote in your post, it has been an amazing journey and it is a pleasure to share it with Hosts like you 😍❤️

From Tenerife with love, 

Daniel.-

[Elisa]

Hi @Daniel1651 😊, 

Thank you for sharing this on your experience with the Host Advisory Board! It’s wonderful to hear how Airbnb creates a space where hosts feel truly valued and supported. 😍

Warm regards🌻,

[Daniel1651]

Thank you so much for your kind words @Elisa and for your interest in the Host Advisory Board. It was truly a special and enriching experience ❤️

Due to confidentiality, I can’t share specific details about the feedback discussed. However, I can say that one of the biggest advice is to keep actively listening to hosts from all over the world, as Airbnb is doing through different ways (such as this lovely Community Center!)

This ongoing dialogue is essential to creating tools and solutions that allow us to focus on what we do best: hosting with passion, dedication, and providing a hospitality experience that goes beyond expectations.

I firmly believe that these spaces for conversation have a significant impact on the future of hosting, helping us move towards a model that further values our contributions as hosts and highlights the transformative power of hospitality in our communities.

Hugs!

[Muhammad516]

This tells us the true definition of a positive environment! Keep smiling and enjoying!

[Daniel1651]

Definitely, @Muhammad516  it’s truly inspiring to be part of a community that values positivity and support 😊

A positive environment is about smiles and creating spaces where everyone feels seen, heard, and appreciated.

I’ll definitely keep smiling and enjoying the journey, and I hope you do too!

Take care and all the best for you!