Hi @Stephanie thanks for your reply.
I think the Resource Center is a great outlet and I’m impressed with the quality of information being provided there. The latest policy changes is a go to for me and I imagine other hosts. Additionally, I believe the initiatives that are highlighted are appropriate, well defined and accessible which is certainly helpful.
The challenges that result from balancing a two sided platform are what makes Airbnb unique and valuable and the learnings from Covid-19 are going to be instrumental to a strong home sharing future. Thriving through these times and a sincere appreciation for Airbnb is what encourages me to take my time to share my thoughts and some suggestions.
During these recent times, I find my hosting peers rarely share a community center resource link but always share when there will be a live update from Brian. This has offered us value and assurance and that’s what has encouraged me to post this topic.
To satisfy that weekly update ask from Brian, what I think we’re missing is that human connection, bridging the gap between a wealth of effort and information that can be found in the Resource Center with hosts. I believe there’s an opportunity to strengthen the content that’s being developed and reach a broader hosting community that may not all frequent these resources with more timely, relevant and clear intent via a weekly update.
Some quick thoughts on areas that could be leveraged—how are the initiatives identified in the resource center performing, new key resource updates, new initiative learnings, answers to common questions being discussed in the CC. I.e topics such as—promising travel trends, Superhost Relief Fund performance, Extenuating Circumstances Policy, first responder success stories.
Some ideas for the resource center that I think could be worth some further thought would come from really honing in on those learnings and challenges I mentioned earlier. I appreciate the ask and I’ll give this some more thought but in the interim an area that I’m thinking about...
In addition to the uniqueness, comfort and cleanliness guests have come to expect from our Airbnb’s—we know people are going to start traveling again. Cleanliness and safety are tablestakes of the new normal and the resource center has done a fantastic job of prioritizing these efforts. But what’s next? I strongly agree with a comment Brian made, “it’s going to feel more special to travel again”— I would encourage you and the CC to think about how can we ensure when travel does come back, they choose Airbnb and that the experience is at or beyond what we’ve delivered in the past. I.e with lots of businesses closed, our travel guides are likely out of date and irrelevant. My guests rely and value these recommendations from a locals perspective and it differentiates Airbnb from staying at a hotel. How can we help ensure these resources are updated and offer guests an optimal experience? Are there partnerships that can be made—maybe with companies like Yelp to help ensure accuracy. Is the new normal going to involve more meal prep at home for vacations? Can we support that by leveraging meal delivery companies like Blue Apron and can that experience be integrated flawlessly within our platform.
Thanks again for your response. I appreciate your time and consideration.
Best, J