I think the flexible 24-hour cancellation policy is too flex...
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I think the flexible 24-hour cancellation policy is too flexible for the guest by a bit.For those priced close to the market ...
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Hi @Eileen462 Almost every day we read here about the various problems, small and large, that can arise with guests and so I want to tell you about my experience with these wonderful guests of mine.
Last year here booked a Swiss couple, exquisite people, who had already come twice via Airbnb in recent years. This time they booked a week with Airbnb and another 3 weeks with a private contract for which I also had a substantial deposit in my hands.
When they arrived I showed them, to my regret, that at one point some tiles on the terrace had been raised so the floor was bumpy and it was a bit annoying to walk on it.
I had already called the tiler who had proposed solutions to me, expensive and for me unconvincing, and in any case not achievable in a short time. Even the family's "wise men”, the engineer, the geologist and the doctor, had no ideas or advice to give for a quick solution to the problem.
But my guests told me that it was not a problem for them and so I came home heartened and also with a box of Swiss chocolates (excellent !).
After a week, the wife writes to me and tells me that her husband, thinking of pleasing me, allowed himself to repair the uneven part of the terrace.
What??? I had to read twice to absorb the news.
And then I saw the photos! And believe me, maybe for the surprise, the amazement ... or for the age ... I got excited and tears came to my eyes. But what a job well done!
His wife explains to me that he is not a tiler (he is an electrical engineer) but he has a talent for manual work and enjoys doing it and is also in love with our house. He already has in mind to renew the stucco of the French doors that is now coming to pieces.
Never in my life would I have thought that by renting the house, mostly to strangers, I would find people who were interested in the maintenance of this historic house and collaborate so actively and free of charge.
Now I'm thinking about how to show them our gratitude ...
The plaster of the glass of the French doors of the kitchen has also been renovated during that vacation. Here too, a job done competently as the photos demonstrate:
He chose to use the linseed oil putty that was used at the time because it suits the house better. Since the house has more than 20 windows, all in need of intervention, they will still be able to come for many years …at least one week a year for free!
