My first time booking with AIRBNB has been absolute disaster. I will not be using them in the future.
I booked an accommodation for a family reunion consisting of 16 adults, the amenities advertised were non-existent.
The place didnt have basic necessities such as water and electricity, no WIFI and was extremely unsanitary my guests had to clean the place themselves, which was extremely unfair. The host plainly told me i wasnt staying in a condo in the city i had booked a farm lodge but that is no excuse for not having electricity, water or wifi , I was also told by the farm manager of the hosting that there were just not ready for our stay. I provided all of the information to airbnb only to get told i didnt log an issue in the first 24 hours as per the refund policy so the refund will be declined.
AIRBNB clearly has no idea how the internet works and what you need to use in order to get onto the internet, there was no cell phone service whatsoever. I assume airbnb wanted me to send letter with pigeons.
A part from the wifi i had relevant issues with the basic necessities which was not even considered. The host in question is a "super host" she didnt care about the issues i was facing, she didnt show any remorse for all the issues i had she had an excuse for everything.
AIRBNB service to consumers is absolutely disgusting - i understand their refund policy and i am well aware of the 24 hours in which you have to log a claim but how was I suppose to do that? They failure to understand that I couldnt communicate with them is absolutely astounding. My circumstances was completely different to the claims of other people who have wifi!!!!
I have ton and tons of evidence about this horrible listing but AIRBNB didnt consider any of this, they have no way of protecting the consumer from poor listing and horrible services from hosts.
What was suppose to be a relaxing reunion holiday after the year we just had left a sour taste in everyone's mouth.
AIRBNB PATHETIC AS EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!