Third party reservation rules

[Inna22]

I have a booking for today. The guest sent me a message on the 29th with lots of changes to her plans- this one is coming, this one is not, lots and lots of names I did not have in the first place. It did not seem important at the time, I figured I will sort it all at the ID check, did not really read it in detail (I guess I do not read just like my guests) so I said "Thank you for letting me know' and moved on. Now it turns out the main guest is not coming. I told her if Airbnb ok this, I do not have a problem but airbnb needs to get involved. Airbnb just called me to tell me that since I acknowledged their message at that time, I was the one who broke the third party rules, they are cancelling and giving the guest a full refund. I can get a call back from a supervisor but it wont be for several days and the agent must take action now on behalf of these good folk now. I do not see that rule anywhere but it is clearly pointless to argue with whoever is on the phone. Now I have these people at my door in the 20 degree weather and what do I do? Airbnb has not cancelled and guests have the door codes. They gave me IDs for everyone at the door.

[Robbie54]

@Inna22 sorry but that's nonsense. I personally have full public liability insurance to cover any guest in my lodge that suffers an accident, not just the guest that booked. I guess in the US that may not be the case? Which wouldn't surprise me, being a blame culture place that it is (no offense).  

[Gillian166]

yes, we are in Australia, thinking about liability is not my first thought either. I'll have to look into this further.