Unique Request - Host wishing to Reimburse

[Andrew2017]

Good afternoon,

I tried over the phone line twice but couldn't get through.  I'm afraid I have a fairly unique request for you all today.  

Last night I cancelled my trip to Seven Gables Inn & Resort in Monterey CA, because the Mayor of Washington DC (where I live) made the announcement that anyone travelling back to DC from California (or 26 other states) will need to self-quarantine for 14 days.

Supporting article & tweet here:

https://twitter.com/MayorBowser/status/1287687935450648578 

https://www.nbcwashington.com/news/dc-restricts-travel-from-27-high-risk-states/2373065/ 

While the staff at the Seven Gables Inn have been lovely, and helped me get a 50% refund straight away, they are extending to me full refund, and asked me to get in touch with you to route the other half of my charge back onto my credit card.

Is this something you can help me with?

I have been in touch with the Assistant Manager of the Seven Gables Inn, Veronica Lobes who is available at their reservation number here **

I look forward to hearing from you.

Best,

Andrew

**

**[Personal information removed in line with - Community Center Guidelines]

[Colleen253]

@Andrew2017  This is not Airbnb Customer Service, this is a forum for hosts and guests. You need to remove your personal information and contact Airbnb for help with your issue. 

@Lizzie @Quincy @Katie  Can someone remove these personal details?

[Ann72]

@Andrew2017 Agree with @Colleen253.

The host should find it easy to refund you the balance.  They just need to go to your cancelled reservation and click "Send Money," then follow the steps from there.

[Colleen253]

@Ann72  It seems it is no longer easy for a host when they want to over ride their cancellation policy for a guest. It's become a risky, tricky thing to do. 

https://community.withairbnb.com/t5/Help/Wrongful-deduction-from-payment/m-p/1325487#M287718

[Ann72]

@Colleen253  That may indeed be true, but I've done it four or five times this summer with no problem at all.  I let each of the guests know that I would endeavor to refund the 50% balance if I was able to re-book the days, they agreed to cancel on that possibility, I re-booked all the days, and everyone got a refund.

[Andrew2017]

How may I delete this comment?

[Katie]

Hi @Andrew2017 

I'm Katie, one of the Community Managers here.

If you would like me to remove your thread/comment then please use the 'report' function and add a note that it's your thread and you would like it removed.

I hope this helps 😊