Bad news...
Airbnb have sent me the reservation from guest for 1 month.
Today after guest has been checked in, Airbnb just sent me an email for cancellation because of "illegal".
"We noticed that the booking xxxzzzxxx does not appear to be lawful. As a result, we cancelled the booking and refunded the money. "
The problem is "the guests are staying at my house. They have finished checked in already, and I set up a self-checkin process"
I am very scare and worry right now. what I can do?
I have tried many many times to contact them, Twitter, Support Center, Email, Calling...but no any answer..no thing.
The guests are stll in my house. And now is 5PM, as Airbnb I should to kick off them out at night with many luggages when they come to stay 1 month?
If I keep them, there is any dangeous when Airbnb called them as "illegal" - anyone understand for me?
At least, you should to notice me before check in time - Airbnb.
Or you should to let me what I can do when the guest checked in already.
You through me a notice "illegal guests are in your house" and keep silents.
WTF?
Hello everybody, could you please share me your idea, please?
Thank you!