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Winter Release: Your questions answered here

Winter Release: Your Questions Answered here

We are leaving Airbnb and have never been happier!

Juan63
Level 10
San Antonio, TX

We are leaving Airbnb and have never been happier!

I can say with 100% certainty, Airbnb, the company, is why we are leaving. We have been very successful using this platform that we once loved so much, but your constant involvement in political issues, support for BLM(the organization), horrible leadership, and lack of host support, finally pushed us to the edge. You are a drowning whale. Hopefully new leadership comes in to save this once great company. We(hosts) are what made Airbnb special, remember that.

39 Replies 39

@Juan63 since you are saying you're in selling I don't know if you might be interesting in finding buyers for my property on a Greek Island with 3 very nice Apartments 200 meters from the sea!

Erik-and-Keshia0
Level 2
Utah, United States

@Juan63 Thanks for sharing your site! I am actually looking at doing the same...I don't want to relay on Airbnb or other sites like this...can you tell me what company or how you set up the calendar and booking directly from your website? I really appreciate your help!

Diane1362
Level 1
Scottsdale, AZ

xxdsad[-[

Lawrence244
Level 2
Chicago, IL

@Erik-and-Keshia0, Here's how I setup the calendar and booking from my website.

Lawrence244_0-1650780261781.png

 

Lawrence244_1-1650780408309.png

 

Juan63
Level 10
San Antonio, TX

@Erik-and-Keshia0 @I built the site myself using woo-commerce, wordpress, woo-bookings and woo addons. They are having a 40% sale tomorrow.

Erik-and-Keshia0
Level 2
Utah, United States

Ok! We have a website set up already. Right now trying to figure out what platform to use so people can book directly instead of being redirected to Airbnb. 

Fred13
Level 10
Placencia, Belize

Ah, 'hot link' the 'word or icon' to point to your web site address; on the web site maker when you highlight any type (or icon) asks you where you want the hot link to go.

 

Btw, I do have an Airbnb hot link on our web site going to them, and many people that do not know us I suppose rather go through them. Odd, never goes the other way, meaning those that inquire via Airbnb have never asked if they can go direct, which we would never get into, on ethical grounds. 

Fred13
Level 10
Placencia, Belize

Today there are some excellent DYI web builders (i.e. Wix) and companies that offer the reservation calendar for a small yearly fee to use with it. Kind of slick. I have been an Airbnb 60% / Direct 40% combo host since the very beginning, and it appears guests come from two totally separate pools, unaware of each other. 

Erik-and-Keshia0
Level 2
Utah, United States

@Fred13  Thanks! We've built our site, just trying to figuring out how people can book directly on our website. Right now when you click on the booking link, it takes them to Airbnb.

Erik-and-Keshia0
Level 2
Utah, United States

@Juan63 I have recently had a lot of issues with Airbnb and I used to praise this company. We hosted in Vegas for a couple of years and then sold our house and stopped for a couple of years. We are starting up again and I am trying to post my listings but they keep getting deleted...I have tried reaching out multiple times since 7/8 with NO help or even care from any of the Airbnb employees. I used to speak great things but now I'm having a really hard time. Are you going to use a different platform? 

Barbara798
Level 2
Impruneta, Italy

The quality of the Airbnb assistance has gone worse in the last six months or so. By the way there is no longer any preferential service for superhosts. We are superhosts since the last 4 years, and until the end of 2019 we were finding a fast and competent assistance by telephone whenever we needed.

Our apartments in Florence are also on a competitor platform. With that (even if we have only 3 reviews) in the past months we got 3 reservations (consider that everybody has stopped after the virus). With Airbnb, in which we have more than 200 reviews with an average rate of 4.9 not reservation, and even no question. In the statistics page we are a just one or two views per day, also because we have about 300 offers before ours (even with lower rate and higher price). It is not that we want to leave Airbnb, but working in parallel with another platform, if the other performs better it means that Airbnb does not care to keep us as hosts.

Yadira22
Level 10
London, United Kingdom

Good luck to you @Juan63 , stay safe. 

Fred13
Level 10
Placencia, Belize

Aye @Juan63 I hear you clearly. Hosting is really but a chapter in our lives. No doubt, the Covid-19 event took a lot of the enthusiasm and innocence out of it and I also see Airbnb now in a whole new light because of it. I wish you the best of journeys.

Helen350
Level 10
Whitehaven, United Kingdom

Good Luck @Juan63 ! - I will miss your alternative perspective in the CC!

Juan63
Level 10
San Antonio, TX

Thx @Helen350, I appreciate you. Don’t let those woke Europeans and Brits push you around. 🙂 Luckily my alternative way of thinking is still at least 50% of America.

Ian-And-Anne-Marie0
Level 10
Kendal, United Kingdom

@Juan63 

You have a great place there. It, and you are a great loss to the Airbnb platform. The acknowledgement by Airbnb of the quality of your listing with them wanting it to be featured in their magazine is testament to your calibre and their loss. Good luck in moving forward, and I wish you every success. (20% of revenue can buy a massive heap of google advertising ) 🙂

 

You are a drowning whale.

This one now, is not only taking fees and spending them, but charging hosts the full cancellation fees they are refunding guests before even the hosts are receiving payment. La-La Land and Airbnb have a lot in common.

Summit-View0
Level 10
Dilijan, Armenia

My listing is new, a 400 square meter Villa and swimming pool.

I still didn't get paid after a month and half despite that I have verified payout methods that are totally legit (I had five payout methods in three countries for three of my team members including myself) and despite wasting no less than 60 hours messaging, recieving calls from 7 or 8 CS representatives I am still not paid.

 

At this stage I am being ignored completely despite that I have fixed costs (wages, taxes, utility bills etc.) and despite that I rented out to my first guests at a rate that doesn't even cover my FIXED COSTS.

 

Basically Airbnb three me out of the bus and the only reason for this treatment that I can come up with is I voiced my anti democratic party and anti Joe Biden views openly in PRIVATE conversations with customer service representatives (!).

 

Those who think Airbnb is not political are welcome to buy a planet in the solar system from me.

 

I happen to own a few and I will gladly sell them Pluto, Jupiter, Saturn or Mars for only a few thousand dollars so I can cover my fixed costs and continue operation !

Sarah977
Level 10
Sayulita, Mexico

@Juan63  Good luck, Juan. You and I were diametrically opposed on many issues, but I have respect for those who refuse to participate in something they don't believe in, rather than complaining endlessly, but not leaving simply because it brings them money. If Airbnb donated funds to the NRA, or illegally withheld payouts that were rightfully mine, or took a guest's lies for the truth, ignoring the fact that I've been a good host with rave reviews, or any of the other unforgivable ways they treat hosts, I would pull out, too. 

 

Regardless of your politics, I know you were a good host with great reviews and attractive listings. Airbnb has lost yet another asset to their platform.

Juan63
Level 10
San Antonio, TX

@Sarah977 @Thank you Sarah for your kind words. I take our disagreements as just that. They are not a reflection of what I think of you as a person. I would easily have a friendly cup of coffee with you.

 

Enough was enough. We have one week of reservations and we are done. Good luck in Mexico!