@Craig666
In addition to my previous post in this thread
To help host to deal with non refundable policies options, based on my experience.
It is not true that guests will will always think they should get a refund.
I can say that because I have been using the strict policy since a long time.
They are aware of the non refundable policy. However, some guests that thinks they are very smart and try to negotiate it.
Once a guest sent me a message that goes like that: "If you refund me I will certainly give you a 5 star review".
My answer: I will take into consideration your message sent to me when writing a review in your profile. You shold have known that It is not allowed by the terms of service to blackmail....."
Everyone knows hotel bookings sites and other STR sites. Everyone are familiar with non refundable policies. Nobody's fool. Nobody is naive. 🙂