Wrong that superhost status is assessed across all properties a host lists, rather than individual

[Vanessa1155]

I have recently found out that the Superhost ranking is on all properties that a host lists on Air bnb, does anyone else agree that this is very unfair?

 I think it is grossly wrong for the Superhost attainment to cover all properties a host may have. I have worked hard for three years to achieve consistent superhost in my main listing, a beautiful boutique cottage. Rece ntly,  I have a simple, very low cost town centre flat where it is difficult to always get 5 star due to factors beyond my control.  I have now found out that  the lower ratings there has now put my superhost status at risk. I will remove my second property from listing with Air bnb shortly as I am not going to have my main property ranking jeopodised like this. It is wholly wrong.

[Kevin1653]

I do agree with you. I have a similar situation where a few of my listings which are clearly labeled as private rooms (in the type of listing, title and description) are booked by guests assuming its the whole entire house. When they realize this is not the case, they leave a negative review. This has decimated my rating and I am on the verge of losing Superhost status for my other listings which include upscale homes.  

[Helen3]

Personally I think it's a good thing @Vanessa1155  it means hosts works hard to ensure all their accommodation is up to the standard required.

If you are a superhost you should be maintaining those standards for all your listings to obtain the status not just for some.

I've never had a guest in four years book with me thinking my shared home is a private rental...I wonder why this is happening for you @Kevin1653  might be worth reviewing your listing photos/words to see how you can make this clearer.

Edit

@Kevin1653  actually this might be the problem. The first sentence in your listing says:-

"This brand new modern detached luxury house is available for short term and long term stays!" 

If I read that I would think I was booking a whole listing 🙂

[Robin4]

@Vanessa1155 

Vanessa, it is not the property that gets that award, it's the host. It should also be remembered that Superhost is not a company award, it is a guest award. A host only achieves that status if the guest feels they were worth it.

Have you perhaps had some conflict with a guest in this town flat of yours? You only have 4 reviews of that flat and they all seem complimentary, has something happened that resulted in a bad review being removed? It doesn't seem right that 4 complimentary reviews would have your overall rating sitting on a paltry 4.00....particularly when you have 5 stars in a couple of categories.......something is not adding up here!

The Superhost status is correct the way it is Vanessa, it is you who earns it, not the property. If you feel your low cost city flat is bringing you undone, and you can't do anything about it, snooze it, or delist it and just concentrate on your main listing.

Cheers......Rob

[Gordon0]

It's called Superhost for a reason, otherwise it would be Superlisting.

[Helen350]

@Vanessa1155 It could be that guests are only giving you 4* overall despite being fully satisfied cos they don't understand that in Airbnb land only 5* is OK! - If your flat, is clean, as described, & appropriately priced, guests new to Airbnb might think, wrongly, that it has to be exceptional, as opulent as it could be to deserve 5* . - Guests genuinely think 4* is good! -  Some hosts leave a note of education in a prominent place, explaining the Airbnb demand of 4.7 average for hosts, & explaining that "as expected" = 5*. There are many examples here on the CC, somewhere!

[Helen350]

@Vanessa1155 Just seen this new post from Tues - should help you - https://community.withairbnb.com/t5/Community-Centre-Updates/Review-Update-inspired-by-our-Community...

[Dassi0]

I disagree. A Superhost is a person, not a property.

To be a Superhost you should be able to host all your listings well -- you should be able to get good ratings for what you are offering. 

We have a variety of listings, so different things are expected at each one. Clear descriptions and exceptional hosting come through in reviews.

[Paul154]

@Vanessa1155 ,

You are so correct. To provide the best options for guests, a host needs to have various listings to meet the needs of ALL travelers.  

More expensive listings with amenities (beachfront, spacious apartment, private patio access, private bath...) naturally lend themselves to higher ratings.

My one bedroom apartment consistantly gets higher ratings than my private bedroom with shared bath listings- even though the bedroom meets the travelers' needs. The shared bathroom listings are clean, quiet, safe and ONE-THIRD the price of the apartment.

I just believe in myself. I know that by providing "less desirable" listings at a cheaper price, I truly am a superhost.

[Paul154]

@Vanessa1155, 

There is a hack to this unfair problem.

If you have a friend, you can separate your less desirable listings from your more desirable listings and put those into this friend's account.

[Danielle476]

That's not a hack, that's just plain old deception.  

[Lawrene0]

If you are a real friend, you will give your friend the desirable ones... 🙂