host from hell

[Chris12622]

 I have spent three days and today four hours on hold to speak to someone about a problem I am having. My house has two

listings. One for when I hired someone to host my house for me. She put herself as the owner and me as a co host. Over a few months I have had problems with her not fulfilling her obligations such as reducing the house price without asking me. I never got my first payout. She claimed there was a problem with your not depositing it into my account when I got confirmation that you charged me one dollar to make sure you had the right account. Recently she rented my house outside of the  venue and I was upset about that. She would collect the money and when she could she would send it to me.

The whole thing was weird. Obviously I could not even get a positive response for the renter.  So in order to avoid any further nonsense I asked her to finish up on her rentals and I will take over the listing. I added another listing but this time I added it with 4 bedrooms as I did construction on the house.

I called it the same. The Cove Beach House.

I thought I could let her finish it out and block her calendar for the time she would be finished and then she could delete her listing.

AS bookings started to come in for the 4 bedroom I see that the rentals are ending up under her listing. The other problem is when I block her calendar it carries over to mine so I can not block her from booking as it will carry over to my listing.

This is some glitch and I can never get anyone on the telephone to help me.

Today it was four Hours.

Today I asked her to make me the administrator so I could see how things were set up etc. She said yes and then deleted the entire calendar for julyl and august. Do I have to contact each one and have people re book with me?

Please, email me. Any help would be appreciated.

[Sarah977]

@Chris12622  This is a discussion forum for hosts and guests, not Airbnb CS. No one here can sort this out for you, which sounds like quite a mess. You're just going to have to keep trying to contact Airbnb. Instead of calling, try contacting them through Twitter or their messaging function. 

[Emilia42]

@Chris12622 as Sarah said you will find little help here. It looks like the other host deleted you as co-host or deleted the listing entirely since you only have one listing attached to your profile. Honestly, I would let her sort out that mess and you 'start over' with your new listing. 

P.S. your house looks beautiful. I would delete the "minutes from Bar Harbor" reference in the second line of your description. This could affect your reviews. Change it may be to "Drive to Bar Harbor within 45 minutes." ?

[Lisa723]

@Chris12622 @Emilia42 @Sarah977 

I see two listings, one with co-host Cheryl (two bedrooms, one review) and one with co-host Rachael (four bedrooms, no reviews).

It's not clear from your post whether you still have any reservations remaining on the old listing. If you don't, just deactivate it. And yes, if you have the cancelled guests' contact info you will need to contact them and ask them to rebook on your new listing. If you do have reservations remaining on the old listing, and you want to move them, you will need to ask Airbnb to do that, but they may not be willing/able to.

It sounds like you linked the calendars, which is causing blocking one to block the other. But you don't need to block the calendar of the old listing. You can just unlist it, which will prevent new bookings while preserving existing ones. Then after the last reservation is complete, you can deactivate that listing.

(You can always save guest contact info by exporting all reservations to CSV from your reservations list. It's a good idea to do this periodically so you don't lose guests' contact info in case of Airbnb mishap.)

https://www.airbnb.com/help/article/476/how-do-i-snooze-unlist-or-deactivate-my-listing

(You should correct "water foul" to "water fowl".)