Hi everyone,
I've just received a warning e-mail from Airbnb saying "Your ads may be suspended" because I have refused my last 3 requests. However, we have had to refuse quite a few requests over the last year (during the pandemic) because some guests try to book with too many people (which is currently still prohibited and not in accordance with the corona measures in our country). Despite the fact that it is clearly stated in our description that we are currently not allowed to rent our house at full capacity and also give a reduction due to that. Also, Airbnb does not give us the possibility as a host to (temporarily) lower the capacity during this corona pandemic. So we still advertise our accommodation at the maximum capacity (for reservations in the later future) & clearly state in the description that we rent it out until early July 2021 at a significantly reduced capacity (and reduced price). However, we still receive requests from guests with very large groups that don't give a sh*t, which we are therefore forced to refuse (as host we risk a fine of 4000€). We also don't want our accommodation to be removed from Airbnb because of these refusals...
I've already contacted Airbnb customer service for this, but the quality of their service is not what it used to be... Their answer was: "then lower the capacity of your home if you don't want to receive these emails". Which is not a solution because then guests who want to come later in the year would not be able to book our house at full capacity.
The only solution seems to me to create my accommodation a 2nd time at the reduced capacity, and then block my original one until large groups are allowed again. But I was wondering if there is another way...