@Lizzie
I think one of the biggest changes I seen since I started making contribution to these blogs, is the ability to log a call within the help centre, which when the staff are properly trained will certainly enhance Airbnb reputation.
Unfortunately, the same old question keeps on arising, which Airbnb seem incapable of sorting out.
"How do I contact Airbnb"
"Location, Location, Location"
"Not so smart pricing"
I read a post recently where a Host was advised to reduce his prices by "x" to achieve "y%" extra bookings, the fact that the host was fully book seemed to escape the algorithms logic, it seem to suggest that its garbage and the suggested prices are nonsense based on a notional supply and demand.
"Identity issues"
My campaign to "Stop Hosting Incognito Travelers", found no traction and to be honest I did not spend too much time on it fortunately! now that Airbnb is running tests on having no Photo id displayed at all.
"Cleaning, Cleaning, Cleaning"
Guest "your place is filty" Host "Now its not I'm a hippie, its cool man"
"Imaginary Bed Bugs"
No evidence found!
Another thing I've observed is that Host that have full calendars and top nightly rates will run to the defence of Airbnb, as if there wearing rose tinted glasses and even suggest that the people unhappy with the service should leave. I got a lengthy lecture from one chap about self-reliance (of course he wasn't to know I ran a successful and profitable multimillion-euro business for 14 years) coincidentally his nighty rate was circa $500 per night and he was booked out till 2019.
What also surprises me is peoples inability now a days to discuss issues without getting polarised in their views and they rather dismiss then rethink their point of view.
I would like to thank Lizzie, Kristie and latterly Quincy for keeping me on the straight and narrow and reprimanding me if I've over stepped the mark.
Happy Birthday Folks