@AliceandJeff
I concur about the specifics regarding categories and stars and that airbnb Support needs clear follow through protocol surrounding backup when there are disputes.
Hosts have been penalized by “airbnb support” going against policy even with corroborating evidence, and it’s created harm and lost revenue.
It can be hard work to write good policy, but doesn’t have to be. It’s a professional necessity and it begins with very clear and simple policy language.
I found the numerical order of the points in the original post in this thread helpful, but the language frustrating.
10, 30, 25 days, 365 days (except wednesday’s and friday’s in leap years?). Too complicated.
4.7 vs 4.8...if .1% is the only difference between a host and a superhost, then what’s the big deal?
Im a big fan of the KISS (Keep It Simple Stupid) method because it works.
@Lizzie1 how about this for simple:
1- maximum of one legitimate cancellation allowed per year and consider special procedures for chronic cancelers. (If airbnb eases up in the instant book cancellation penalties I might consider switching over.)
2- If the only thing that makes a superhost is .1% point..why is it so special?
3- all provable rogue and retaliatory reviews should be removed because they don’t reflect reality and create unfair harm.
Examples:
A- the glowing narrative review that shows 1-3 stars. Clearly a misunderstanding of the star rating system.
B- the revenge review by a bad guest
In each of those circumstances there is evidence to substantiate the removal request.
4- change the ratings system by:
A- eliminating the location category
B- choosing new symbolism and nomenclature other than stars to eliminate the comparison to hotels.
Describe the new system clearly, simply, and specifically. Clearly, specifically and simply identify exactly what the guest is reviewing ie: the guest can only review if they stayed and may only rate/review based on personal experience during that stay.
Thank you.