Hi there everyone,
Just letting you know that I am now back to work after maternity leave and ready to help!
For those of you that have been a part of the CC for a bit longer, it’s wonderful to return and catch up so please drop me a line! For those of you I haven’t met yet, I can’t wait to hear from you and share in your stories.
This is a good opportunity to let you all know (new and veteran) about who and what your community management team’s purpose is here on the Airbnb CC.
The community management team are here to cultivate a positive and constructive environment for hosts to seek support and information. The CC has people that have the largest breadth of experience in hospitality around, as well as giving members the opportunity to get clued up and give feedback on Airbnb updates.
Your community management team for the English CC consists of myself, @Nick , @Liv and @Quincy . While @Katie and @Lizzie are still present, we will be much more present and reactive so please do tag or DM us in the following situations:
- There is a bug or issue with the CC. By this we mean issues logging in, information missing, or anything a bit weird with the platform
- There is something you see that you think needs to be escalated as highest priority such as someone is in imminent danger
- Your post isn’t displaying - this is often due to the pesky spam filter and we can go ahead and have a look at where it’s caught up
Of course, we would LOVE to be tagged in positive and interesting posts too but our main job is to keep everything ticking over in a healthy fashion.
Please don’t forget, if you see someone’s content that you think shouldn’t be there such as spam, inflammatory or otherwise not in-keeping with the Community Guidelines you can go ahead and click the “Flag inappropriate content” button and we will look at it as soon as we can. We read every single post here on the CC so it will be reviewed regardless, but flagging highlights it to us as more pressing.
If you’re not sure about terminology or functionality of the platform, we have some great tutorials both for the CC and the Airbnb platform here: community.withairbnb.com/t5/Tips-Tutorials/bd-p/tips-tutorials
If you’re ever unsure of anything about the Airbnb CC, we’re here to help!
Thanks,
Stephanie