Message from Chip Conley

[Lizzie]

Hello Everyone,

I know many of you have either met, spoken to or even heard him speak before, so Chip Conley, Head of Global Hospitality & Strategy, has asked me to pass on a message to you all here in the Community Center:

Nearly four years ago, the Airbnb founders asked me to come out of semi-retirement as a hotelier and help them evolve Airbnb into a world-class hospitality company. While this was supposed to be a part-time role, it quickly became immersive.

My first step was to travel around the world to more than twenty major cities and meet with you, our host community, to understand what matters to you and to learn more about how we can serve you better. Along the way, I also shared some hospitality tips as well as best practices I'd learned from many of you. And, I'm proud of creating the Airbnb Open. Based upon the variety of means we used to create a great Airbnb host community, our guest satisfaction scores are now substantially higher than the average for the global hotel industry. You truly are the best hospitality experts in the world!

It's now time for me to transition to a Strategic Advisor role serving the founders in the areas of Hospitality and Leadership. While I’m scaling back from a full-time role, I will continue to advocate for you and champion home sharing worldwide (I'm writing this from Stockholm where I'm giving a speech on home sharing). It's been an honor getting to know so many of you and be part of the movement to democratize hospitality. Keep opening homes and opening your hearts! It's good not just for your guests. It's good for you, too. 

Share with Chip and the rest of community, what motivates you to continue opening your home and your heart? Plus, if you have any kind words you would like to say to Chip, feel free to share them here, I am sure he would be really pleased to hear from you. 

We look forward to hearing from you. 🙂

Thanks,

Lizzie

[Andrea9]

(haha... looks like the software missed to bleep out one of my strong words up there... )

[Jennifer178]

@Andrea9, As always, magnificently said!!!!!  When you know the nature of the beast you make the choice to stay with the beast or run like hell.  For me the positives far outweigh the negatives. When that balance shifts I will he done. 

[Kathleen1]

I have a 5 star listing.  My reviews are fantastic.  I am enjoying being a host for AirBnb.  I had to cancel due to a broken sewer line and now this shows on my reviews.  I explained to the guests and they were fantastic, they understood.  The problem is now I have a cancel on my reviews.  What was I supposed to do, have a guest and not have a working toilet?   Help!

[Mark26]

I'm sure Chip would tell you to just lower your rates to attract more guests. 

[Andrea9]

@Kathleen1

Did you actually call up Airbnb or did you simply cancel from your end?

As far as I know, this problem would have been considered under extenuating circumstances, and you wouldn't have been penalized.

If you had done this and maybe beforehand checked to see if there was another listing in your area they could have used, that would have been even better.

[David126]

As a Host the main rule about AirBnB is never cancel, if something like this happens, contact AirBnB citing Extenuating Circumstances. AirBnB will cancel and rebook your Guest.

Should I know be stressed on the site along with contact details etc etc, there is a definite need for a work around guide.