New strict cancellation policy update

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

New strict cancellation policy update

Hello everyone,

 

The Airbnb team heard feedback from you and the host community about the upcoming change to our Strict cancellation policy. In order to address your concerns, we’re delaying the change until May 1, 2018.

 

Before the change goes into effect, we’ll share more about what we’re doing to address your concerns, particularly around protecting your listing details from being shared with guests who cancel. But for now, we’d like to clear up some confusion and help you better understand the new policy and how it will benefit the whole community:

 

Here’s how the new grace period policy will work—and some of the protections we have in place for hosts:

 

Limited-time refund within 48 hours after booking when the check-in date is at least 14 days away

Guests must cancel within 48 hours after booking and can only cancel if their check-in date is 14+ days away. This means that no matter how far out your guests book, they only have 48 hours from the time they book to cancel for free. We want to make sure that if guests change their mind, you have enough time to get another booking.

 

Three refunds per year per guest

To prevent abuse, guests are limited to three fully refunded cancellations a year.

 

No full refunds for overlapping bookings

To make sure guests are not making multiple bookings and then cancelling, any booking made by a guest when they already have an active booking for those dates will not be covered under our grace period policy.

 

Your hosting success is top of mind for us, and tests of this policy—including among hosts with strict cancellation policies in place—strongly suggest the change will result in increased bookings and successful stays. With this grace period, not only do guests book with more confidence, but they also have the ability to resolve booking mistakes without requiring your valuable time and intervention.

 

We value your feedback, and will follow up shortly with more insight into how your ideas are shaping this policy.

 

Thanks,

Lizzie

 

----------Update April 24th, 2018----------

 

Hello everyone,

 

Just to let you know there is now an update regarding protecting your listing details, as mentioned above. 

 

Here is the link to take a look: An update on the Strict Cancellation Policy

 

Thanks,

Lizzie


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1,325 Replies 1,325

Hi Lizzie,many tks for your informations, but if you can help me to have a notification bell for my messages,it would be great.many thanks in advace

Muito boa essa nova politica de cancelamento, gostei tanto como anfitrião e hospede. 

Thanks

I don’t accept cancelations. I will reschedule guest, but no cancelations . 

Susan329
Level 2
Queensland, Australia

Hi bnb and others abnb needst o change their use of words when describing the cancelation ploicy. What they call strict is called by the owners is standard. Abnb need to understand that if someone books a property for say 6mths or a year in advance then want to cancel with full refund 7 or 14 days before arrival then expect the owner to get another booking they are dreaming,this means any other person who could have booked has already booked elsewhere. This is what is called a slack or may as well be no policy, might as well let them cancel any time even hrs before arrival & give a full refund NOT. So abnb need to remember who their customer is and let the host deal with the guest. After all abnb do not own the property.

Willie5
Level 2
Groot Brakrivier, South Africa

Thanks for looking out for the hosts!

 

Great info. Thanks. 

If you cancel the strict policy it will destroy my business. People only tent my place months in advance because it is large and holds allot of people. And simple mathmy place rents out 25 weekends a year.. Each cancelled weekend is 4%.... My profit is only.. 20%  .5 cancellations and I'm broke. After Last year almost broke me .  I need your help. Not tovmake things worse. If you do this i may have to switch to long term rentals

Well Put.!!! 

James2663
Level 1
London, United Kingdom

No

Thank you very much. 

Yours kindly and friendly. 

Concordo, muito obrigada!

PLEASE!! I am a bit confused. Could you explain in spanish the new policy of strict cancellation?

that's really good thing! Agree lizzie😊 

Can someone please help me figure out what to do. I don’t know how to post a conversation so i have to reply to one. I’ve been helping my boyfriend furnish his airbnb for the past month. Before the listing even went live airbnb listed the listing as fraudulent, but we literally have proof it’s not fraudulent. At this point I feel like it was racially motivated after having to send pictures of himself and he’s a dark black man.