When we announced the Host Advisory in December, we said we'd look to this group of hosts to represent you and help highlight the things that really matter to hosts within Airbnb.
To make sure they understand the needs and perspectives of our global community, the Advisory Board members are active in different ways: from contributing here in the Community Center to leading local hosting groups, to participating in product and policy feedback sessions.
All of the Advisory Board members are active hosts and represent hosting from countries all around the world. They all have different stories and reasons for why they host. They are excited to get to know you, and we hope you will get to know them.
Many of you have already been speaking with Till, Nutth, Bez and Peter, here in the EN CC.
I ask you to support the Advisory Board members by continuing to surface the great knowledge and insights we see here everyday. Make them feel welcome here and get to know them, they want to hear your ideas and make a difference for all of our community. They need your support to do this. You can also use the tag #HostAdvisoryBoard to highlight topics to them.
Each month a different Advisory Board member will be representing the group and providing an update in the Resource Center and we’ll be carrying on the conversation here on the CC. In the meantime, @Susan208 is our first spotlight of the year, please take a look here. You can also meet Susan at our Community Center meetup on Tuesday February, 23rd 1PM (PST)–to join view this post here.
@Omar202 will be providing a February update, so do look out for that in a couple of weeks. 🙂
Lizzie (and all of the EN CC team)
Good luck with the new tasks that you've agreed to take on. There are a not of challenging area that the overall community are hoping you all can advocate for improvement. As you know, many hosts are passionate, and some of us are outside processors. So, please try not to taking it personally or become offended when you encounter push back from hosts. We all have a similar goal, a better platform to sell our spaces and experiences that provide real support and protections for both guests and hosts.
I am not sure what the term "outside Processor" actually means. I would agree that a better platform would help Air b n b. It took 7 air b n b case managers to address a very difficult guest who brought 5 extra unregistered guests into the listing for 5 days. It was not a great situation. I am not sure where I would go to address this with Air b n b however nothing was ever resolved. Is that normal and where is the right place to make sure that they are listening?
Hello David 122 in Santa Fe.
you pose an interesting question. As the platform has evolved, I find customer service for hosts to be a very frustrating experience. My experience has been to trust my own instincts and deal with situations myself.
What do you do before check in to determine the number of guests staying in your place?
A friend states her policy that only those registered with Airbnb can stay to ward off extras.
I always ask if they are traveling with companions and to please share their names because we like to welcome everyone. (I write a personalized card for every guest)
To assure guests receive my
messages, so many are new to the platform, I send messages both to their inbox in the Airbnb platform and text message. On the very rare occasion that there is no response after repeated attempts to contact them (platform, text, and calling) and check in is eminent. I change the code on the lockbox so they cannot enter the property without me being present. This is a bold move and it solves up front any funny business!
Hosting is a learning by experience process. And unfortunately Airbnb is designed to take care of guests, so take advantage of those learning opportunities and create your own systems to deal with situations.
Best of Luck from Lubbock!