When we announced the Host Advisory in December, we said we'd look to this group of hosts to represent you and help highlight the things that really matter to hosts within Airbnb.
To make sure they understand the needs and perspectives of our global community, the Advisory Board members are active in different ways: from contributing here in the Community Center to leading local hosting groups, to participating in product and policy feedback sessions.
All of the Advisory Board members are active hosts and represent hosting from countries all around the world. They all have different stories and reasons for why they host. They are excited to get to know you, and we hope you will get to know them.
Many of you have already been speaking with Till, Nutth, Bez and Peter, here in the EN CC.
I ask you to support the Advisory Board members by continuing to surface the great knowledge and insights we see here everyday. Make them feel welcome here and get to know them, they want to hear your ideas and make a difference for all of our community. They need your support to do this. You can also use the tag #HostAdvisoryBoard to highlight topics to them.
Each month a different Advisory Board member will be representing the group and providing an update in the Resource Center and we’ll be carrying on the conversation here on the CC. In the meantime, @Susan208 is our first spotlight of the year, please take a look here. You can also meet Susan at our Community Center meetup on Tuesday February, 23rd 1PM (PST)–to join view this post here.
@Omar202 will be providing a February update, so do look out for that in a couple of weeks. 🙂
Lizzie (and all of the EN CC team)
Hi I have 2 little cottages in LaGrange, TX. My question is, why would my advisory board be based out of Europe and not the US?
Your countries are different than mine. We do not have the same COVID rules that you have, especially where I am.
I am all about the cleaning! way before COVID even hit the airways. However, we are in the country, and masks are going away. Your rules on mask wearing, are not relevant to our area, not to mention that You are a marketing and reservation company that we use, we do not work for you, actually you make money from us being great hosts!
I have a message on my site that talks about mask wearing, please check it out Acorn Cottages LaGrange, TX before you make a decision to eliminate me and wreck my business, because I don't agree with you.
The funny thing is, I have friends who are airbnb host in CA and they were never threatened with this mask requirement!
If you could read my post and re think our geographical location, that would be great. I would love a personalized not generalized response.
Hello. I am an active HOST and really can not understand: if I have rules and prices CLEARLY STATED in my listing, how can Airbnb allow negative explicit reviews about rules or prices?? This is a BIG error Airbnb is not attending to and can EASILY fix given all is written before guest reserves. Makes hosts VERY insecure
AirBnB needs to compensate hosts for the forced refunds last year. The pandemic clearly qualifies as force majeure and AirBnB abused its monopoly power. Many of us, top AirBnB revenues generators, have found alternative and lucrative income sources where we don't give up 15% of gross income to AirBnB as their total compensation (any money paid by the client in AirBnB fees is money lost to the provider). I am converting my apartments into home dining which will generate more income than short term rentals.
It is not a force majeure when you know it is going on and you still make a booking. Force majeure would be a surprise, not an ongoing issue which you ignore and still make a reservation.
There should be an option to choose to book with or without this possibility in regards to covid. Hosts cannot bear the burden on somebody's irresponsible decisions.
What you need to do to help- hosts, to start with are:
1. No penalizing hosts for refusing problematic. nonresponsive guests with no reviews.
2. Guests who break house rules must not be allowed to leave ratings in reviews and affect the host's rating
3. Guests who cancel bookings and never stay in the property must not be allowed to leave ratings nor reviews and affect the host's rating
4. Give more time to document and report damage... when you have back to back bookings there is no way you can prepare and present a well documented complaint/report. You can initially say there is a problem, but then need time for details. Often you find damage or theft days after the guest has left, or the next guest discovers it for you.
5. Make it clear to guests and require them to check off that they agree before they complete a booking that:
-they must follow the rules and what the rules are
-they must not book for another person and what the repercussions are
-they have to present ID to the host... cause if host has to call the police, airbnb does not get involved and host need=s to know whom they are hosting.
That is it for now
I am having problems with all 5 of these situations. i have been run over and being abused and stolen from guests. Is it just me, or has it been more difficult by 2 fold to have guests around. The other part is that there is nothing in the community guide lines enforcing that the host has 24 hours to fix any problems. There is noting in the community guide lines preventing a guest to lie about aspects of the listing in their review. WHY is that?
I recently had a guest try to extort his cleaning fee. Air b n b staff did noting to stop him. He gave me a one star review and brought an unregistered guest with him, showed up 2 hours late and left 2 hours past check out with no good bye. One of the worst abusive guests ever.
Non the less I see I am not the only host having some of these frustrations. I am soon to give up on Air b n b simply because it took 6 reps to help me. They all apologized and continued to tell me there was nothing they could do and the 1st rep Louis could not be reached at all.
I had to send a screen shot of the guest trying to extort me out of the cleaning fee. Ginray finally decided to change his mind however said he would remove the one star review did not and I have to call up 3 other reps of Air b n b who then said there was nothing they could do. THIS IS A SERIOUS BREECH OF THE COMMUNITY GUIDE LINES. air b n b need to understand them and often speak better english. thanks for listening. David Wiles
I now have my rules quite clear. Seeing that the last 3 groups of guests have tried to enter one guest and brought 5 unregistered guests and the other one extra unregistered guest, I now state clearly that any unregistered guests will not be allowed to stay here. I also am clear that friends in Santa Fe who want to visit must be registered especially durning the covid times. I am trying to be open about this however fairness and honestly seems to be an ongoing issue with guests more and more. I have lost 2 valuables to guests in the last 2 years. I am tired of having my listing open to theft.
Here in Palm Beach County, Florida, we’re looking forward to working more closely with y’all. Our piece of Florida has a wide range of hosting experiences, from beachside, and the Intracoastal Waterway, to horse country in the cities that rim the Everglades. I met quite a few of my fellow hosts while we were trying to reconnect our businesses to Airbnb when the county, and city, weren’t being very clear, or helpful, about licensure. Since then, we talk from time-to-time. I know that one topic that comes up frequently is the disparity in “smart” pricing between Airbnb and other services affiliated with travel booking sites tied into hotels, and B&Bs. Their algorithms are very different, as they draw on data for hotel and B&B occupancies from the other partner services.
It seems like one very mission-critical area of host support that could use a bit more explanation, and maybe a tweak, or two.
One thing that came up repeatedly in our discussion was the “apples-to-apples” issue. Jamil has a really cool trio of little homes on his property in the Loxahatchee woods. Penny runs a very boutique, elegant standalone guest house on Palm Beach Island. Leslie has an apartment in an upcoming part of Lake Worth. Dave rents out a room in Greenacres. They’re all very different experiences. Yet “Smart” pricing really makes no distinctions for that, because it lacks the metric data to do so.
There really aren’t a lot of filters to ask hosts about what makes their places special, or unique, other than pretty basic amenities. Some of them, like full kitchens, are actually banned for vacation rentals by some of the cities in our county. So some of those metrics couldn’t really be used for pricing, because the hosts can’t do much about them.
A couple of people suggested that the ability to be able to establish what pricing tier that you would like to participate in would be a great revision to Smart pricing. I suggested that some sort of pricing guidance, like setting to a lower tier, as a new host, until you build up reviews, might be in order.
Gus agreed, and also suggested that, perhaps, Airbnb also give some guidance to help hosts pick pricing based on what they provide, in intangibles that the host knows, in picking the right pricing tier. If you have a Star Wars themed yurt, a lagoonside cabin, or a room that goes toe-to-toe with the nearby Four Seasons, with all kinds of amenities, those might skew towards data that shows they belong in an upper tier. Providing equally essential, value-oriented places for people traveling that do the basics well, but have few bells and whistles, like Dave’s spare bedroom might be suggested for another tier. In between, locations like a more spartan platform tent on a farm near a beautiful spring, might be in a more experiential, tier in the middle.
One other suggestion, by Amy, was for Airbnb to partner with someone who can provide better data on room availability in the hotel and/or B&B/Inn marketspace. When that inventory dries up, during events, and peak times, in our tourist-dominant area, rates for all available host properties should move upward. When we have a glut of inventory, as there was in March of last year, prices should drop, and we should be notified that we need those adjustments, and not just have Smart Pricing do them automatically.
Currently, the only way for an Airbnb host to do that is to turn off Smart Pricing, and hire a company that aids in providing that data.
Allowing the hosts to have some input into how they envision their own marketing, and the value of intangibles that it would be difficult to quantify on Airbnb, would make Smart Pricing more relevant. Right now, most VR advice pages suggest to ignore Smart Pricing. Airbnb gets a lot of good information. Surely it can be put to great use!
Hi I am a super host in Canada. I am trying to contact the Canadian host board ambassador. Appreciate assistance. Thanks Brad