Some of you may be experiencing technical problems trying to log in or the system may log you out. We have located the issue and are working on a fix, but in the meantime there is a workaround you can use to get back to your conversations here in the CC:
We know it’s not the best way to enjoy the CC but our technicians are working to solve this problem as quickly as possible. We will inform you as soon as it is resolved.
We apologise for any inconvenience and thank you for your patience.
As of a few hours ago I couldn't get in at all anymore, not even on the app. Just now though, I was in Airbnb help (which is no 'help' at all, compared to the CC) and saw the link to the community center. Clicked on it just for shiggles, and lo and behold here I am. I feel like Dorothy. 🤣 How fitting. @Stephanie
Hiya @Colleen253 ,
Are you still experiencing this issue? I'll share the details with the team.
When I'm on my Dashboard, Notifications etc page I now get a Notification "Based on your responsiveness, your listing may be deactivated soon"
I also get the pop up "Account access is limited until you complete verification".
I've been unable to successfully click on to any link in that part of my Dashboard for several weeks, hence my response rate is lowered
Bearing in mind it's not my IT skills that have created these issues it's very wrong to be decked with such remarks.
If I click on any messages from Guests it's routed to a repeat msg to tell me to upload a Selfie to verify my identity as a Guest - Umm, I'm a Host and just want to get on with doing what I have.
What I find disturbing is that I recieved a request from a woman late at night who was in NZ & had no where to stay and the ABB system was difficult to understand.
Most unfortunately I couldn't even msg her, or the others.
I've got a guest who is due for Christmas and can't afford to have them screwed around because we are unable to use the message system because of IT Glitches.
I'm embarrassed by the fact I can't even msg fellow members of society who have taken the time to contact me, or fufill my agreed Terms of Service when the listing platform is so full of glitches.
Have cleared the cache & it makes no difference.
Emails are not coming through and neither are Text alerts..
Have the Specialist IT Team made any progress in fixing up this mess?
I'm going to flag this to a colleague of mine to see if we can get you back on track with your account.
I let you know as soon as I hear back.
Fantastic, thank you @Helen427 I'm so relieved to hear this.
I hope you are feeling better now and are not working too hard. You should put you feet up and eat lots of festive chocolates. 🙂
All the best to you.
@StephanieThank you. It looks like it was due to the global outage, as all is back online for me, FOR NOW anyway. I'm holding my breath for the next round of glitches. As many others are as well, I really am concerned overall, especially when these problems affect the bottom line for hosts, and cause so much stress. They drain time too, and time is money as well. This isn't a 'hobby' for many hosts. @Helen427
Only able to access through PC. Numerous attempts at reinstalling app on phone with no resolution. How are we as hosts supposed to respond in a timely manner to a reservation? I can not walk around holding my PC or iPad.
Any help would be much appreciated. It all occurred when I downloaded the most recent update to my iPhone.
Logged in @Stephanie @first time. Shhhhhhhh..... don’t let it get ahead of itself!
but seriously, as mentioned by @Helen427 , what if the less dedicated also can’t log in to review?
I have had a wonderful family who have just gone past their review time, and sadly they would have given us a great review judging by the notes and drawings left.....
Stats affected by glitches?