Hello, I am not sure where else to post this because I have not received assistance from any other faction of Air BNB. I had a guest stay at my house June 4-7, 2020 and damaged numerous items and left five days of filthy dishes, maggot ridden garbage in the kitchen floor, raw eggs thrown on the floor and left to dry, damage caused to my central Air conditioning system, left feces on the wall and threatened my neighbors!
I have telephone, e-mailed, posted, on Air BnB Facebook pages and still have not received assistance. The Air BNB dispute resolution center does not take telephone calls and will not answered my many E- mails!!??
I have begun contacting my other renters whom. Rented through Air BnB to determine if -Air BnB took security deposits. From them and they all have confirmed that YES, each renters had been required to leave a security deposit.
Yet, sadly, I still haVe not received reinvigorate assistance from the Dispute resolution center.
At this point, I have contacted an attorney to begin an Investigation as to why a security deposit was taken but the ‘Host’ was not paid and why I have not been adequately reimbursed. It will cost me
additional fees, but I feel that I have no recourse because I do not feel I am protected with all future rentals (especially after reading all of the similar complaints of unpaid severity deposit incidents on the Air BnB Facebook Page) I feel that it I have additional damage, it will AGAIN be ignored and I will have to make the repairs and replace items at my own cost.
Who assists ‘Hosts’ who have had damage, excessive cleaning fees and a threatening renter.
I feel my only recourse now, it to contact my governmental agencies to ascertain who oversees Air BNB protocol.