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Hey guys, ever had this happen? I have a "strict" cancellation policy and had a guest cancel after the 48 hour window so she got a 50% refund. Apparantly she wants more of a refund and AirBnB is asking me to make an exception to the policy. This is what I... read more
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Guest came (or maybe not, I'm not sure) , but decided not to stay at my place.Good for her. She told me she was not staying, but did not cancel.I immediately returned her cleaning fee and decided to see how Airbnb would penalize me.Her review claimed I di... read more
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I just got a message from Airbnb that a guest is asking for a cancellation and full refund and they wanted to make sure I was OK with them processing it. I of course said my cancellation policy should apply. The then responded with "but she really needs t... read more
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I am tired of receiving travel coupons as a reward for being superhost and losing them as they expire just before the next rravel coupon comes in.We have been superhosts for 12 straight quarters since 2015, and I think we should be allowed to accrue our t... read more
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In October 1582 Pope Gregory XIII introduced the Gregorian Calendar. It became universally accepted until September 2018, when a company called Airbnb decided to change the month structure and made the month of September 50 days long
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I've been a host for over a year and have a perfect guest review history (5 star average). I'm writing this post to warn of a loophole that guest are taking advantage of. Airbnb policy states that if a guest takes a picture of any condition of your home d... read more
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European Commission is raising the red flag against AIRbnb In a recent report endorsed by the EC, the following statement was made by the european coordination of national offices of fair trade : Quote (AirBnb) cannot limit (as it does) the basic legal ri... read more
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Hello everyone, Good communication with a guest is essential for a great experience. We recently heard from many of you (post) that in order to help you keep up with your bookings, you like to create templates as a base for your messages. This way you can... read more
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So I had on inquiry on HA, I questioned the guest on his guest count of 2. I've had groups of 4 and 5 a few times, but never 2 in a place as big as mine. He waited 3 days to respond. It's a scam I am sure and with my no refund policy there he picked the w... read more
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