A guest confirmed a booking a week ago , thus my calender was blocked for their weeks visit
My guest has due to arrive tonight at 7pm and due to some flight complications is unable to arrive today but will instead arrive NEXT WEEK saturday
This in my opinion is a cancellation because i have lost the booking this week and noone else has been able to book as my calender has been blocked
is this a cancellation?
my cancellation policy is that I recieve full payment if cancellation is less than 5 days ...im not sure how to activate this .. I'm also not sure this policy is for me or my guest that is the use of word "refund " applies to me or to my guest?
Please advise
Best wishes
Alison