Guest misunderstanding "cleaning fee"

N-J-0
Level 2
Chon Buri, Thailand

Guest misunderstanding "cleaning fee"

I have guests from Bangladesh who do not understand what the cleaning fee is for. They said they already paid the cleaning fee and expected me to clean the room and changed linens for them "Everyday!" I tried google and came up nothing that would explain what the cleaning fee is for. 

Please help!

1 Reply 1
Helen3
Level 10
Bristol, United Kingdom

You decide what your cleaning fee covers. Normally this would be for clean linen and towels, the listing being cleaned to a good standard.


Airbnb is not a hotel. I have a shared listing and clean communal areas daily and change bedding/towels and clean rooms weekly.

 

I think you just need to sit down with guests and explain whatever you cleaning routine covers and that Airbnb is not a hotel service but sharing a home/renting out a whole place (whatever your listing is).


Sounds like they are new to Airbnb so just need some help understanding the concept.

 

To help future guests might be worth clarifying on your listing.