cancellation due to wrong information host - full refund possible?

Saskia23
Level 1
Cebu City, Philippines

cancellation due to wrong information host - full refund possible?

Dear Airbnb,

 
I have cancelled a booking with a host in Kasane, Botswana, since the info on their profile is not correct. They wanted to charge me additional per person on the spot and didn't respond to my email regarding this.
 
Now, I want to make a booking with another host in Kasane and I was wondering if I am entitled to a full refund because of this wrong behavior of the host. Furthermore, I used a voucher for a discount on the first booking. Can I use the discount again now on the new booking? I hope I did not lose that option. It seems I lost the service fee plus the discount coupon but I don't think that's fair...
 
Thanks and regards,
Saskia
1 Antwoord 1
Bob43
Level 10
Amsterdam, Netherlands

Airbnb zal je bericht niet lezen. Je hebt he vraag gepost in het community center voor hosts. Ik denk dat je beter even telefonisch contact met Airbnb kunt opnemen via 020 - 5 222 333.

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