no show last minute reservation

Lizzy3
Level 1
Utrecht, Netherlands

no show last minute reservation

Last saterday I got a last minute reservation around 16:30 pm for 6 person for that night. They would liked to come around 8pm. I sended the guy a message to let them know it was ok and confirmed the reservation thru the AirBnB app. He also confirmed twice in a message by replying on mine. 

 

Since I wasn't home at that time, I had to interrupt the things I was doing and head back home to clean my home, put on some new bedding, etc etc. I also made plans to stay somewhere else for that night.  

 

Around 19:00 I contacted the guy again to let him know everything was clean and if he let me know where they were, I could give him information about the keys etc. After that I had to leave. I sent another message to the guy, but he didnt responded anymore. Another message he ignored aswell.

 

So now I would like to know if I get paid? Because I kinda lost my saterday afternoon for this and spend money to stay somewhere else. And a verbal /written agreement is a confirmation as well. The reservation is still on AirBnB but is says "not possible", although I confirmed the reservation and there is also still a possibility to cancel.

 

Could someone please give me information on this matter? Thank you very much for your help in advance!

Kind regards, Lizzy

1 Antwoord 1
Hissie-En-Tonnie0
Level 5
Groningen, Netherlands

Hello Lizzy,

 

Yes you will get paid.
Even if the guests cancelled that day, you will get paid. I dont know for how many nights they booked but you will get paid for at least one day.

You can also see that in your transaction history.

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