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A guest from Australia has cancelled for August. My cancellation policy is strict. I have agreed to refund the money. Will I suffer?

‎15-04-2020 05:21 PM
Patricia2147
Level 1
Scotland, United Kingdom
‎15-04-2020 05:21 PM

A guest from Australia has cancelled for August. My cancellation policy is strict. I have agreed to refund the money. Will I suffer?

Airbnb have said that they will deduct this from my next payout. Will I get a refund in August or have I just been stupid? 

‎15-04-2020 05:21 PM
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‎15-04-2020 06:23 PM
Gordon0
Level 10
London, United Kingdom
‎15-04-2020 06:23 PM

"Stupid" is a bit strong, @Patricia2147, but you may have just cancelled a booking yourself (versus the guest cancelling). The email is a bit misleading, so I fear you may have been caught out. The 'deduction' sounds like the  $50 'fine' for cancelling. If this is the case, you'll also lose your Superhost status. 

You'll need to check in with customer service and have them fix this for you. Good luck. 

PS. What an amazing view your place has!

‎15-04-2020 06:23 PM
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