The booking is for 9 nights in our home. Our house we have had over 100 bookings in with 5 star reviews.
The booking was for 2 adults so I took it and we have come and stayed in our holiday cottage (losing money from turning bookings away as it’s a holiday let).
On arrival the guests have a 7 month old and 1.5 yr old.
I had to clear and make up another room for them and remove ornaments because of there now being a child- no problem, I just got on with it.
They messaged after check in saying the house was fantastic. So I assumed they were happy.
This morning they have messaged saying that they have booked an apartment and are moving out based on the house not being child friendly.
We live in the house with our child and we have had many bookings with children with no complaints.
They have asked for some reimbursement. Given that this is our house, it takes 3 days to sort out and clean and we only let it for long bookings. We have also lost money coming to our holiday let.
The total income for this booking was also pretty low; £600 for 9 days.
I feel like the house just isn’t their taste- the children being an excuse etc.
Based on my previous reviews etc.
Ive never had this before...
any help or advice of what to do would be greatly appreciated.
kate.
