AirCover claim approved then revoked — escalation attempts closed without response?

[Vladimir432]

Hi everyone,

I’m an Airbnb host based in London and I’m hoping to sanity‑check a recent AirCover experience and understand whether this is normal process.

I submitted an AirCover Host Damage Protection claim within the claim window. Airbnb reviewed the claim and a reimbursement payout was approved and revised. I confirmed acceptance of the payout.

After that, the payout was cancelled and the claim was denied, without any new evidence being introduced. I attempted to escalate this through support and was told the case would be forwarded to a team “in a better position to resolve it,” but the support conversations were then closed without response, twice.

I’ve since submitted a formal complaint and a Notice of Dispute, but I haven’t yet received an acknowledgment.

I’m not looking to re‑argue the damage itself — my question is whether others have experienced approved AirCover payouts being later revoked, and whether this is standard practice or something that typically warrants senior review.

Any insight would be appreciated.