AirCover for guests

[Laura2592]

Have you all watched the latest video on the new categories and  AirCover for guests? 

"If the AC doesn't work....guests get a refund. If the host cancels a month before the stay...guests get a refund."

Basically its making it even more flexible for guests to scam. 

[Gillian166]

yes, i'm curious why this is being dressed up as something "new" when it's not. They wanted to make a big splash with this new release but it's really light on the meat, it's just fluff. 

@Mike-And-Jane0 

[Emilia42]

@Gillian166 All this biggest-announcement-in-a-decade jargon is really annoying. This was all over the last announcement too. I don't see anything here that is going to transform my experience with Airbnb both as a host and a guest. It's all rather bland.

Airbnb does do a really good job of getting everyone excited about what's upcoming. I will give them that. I still tune in, even though the last 12 times I have come away thinking why do I waste my time. 

[Basha0]

All this new roll out is more pressure on hosts. Didn’t see anything in this new summer roll out that really benefits the majority of hosts. 

[Mark116]

@Laura2592  I see they made 'Aircover' super prominent in the listings now. 

Much, more prominent that the guest will get a refund if the refrigerator doesn't work or they can't work the keys....... than the host's house rules, still hidden.  That says it all really.

Rents have gone up incredibly in our neighborhood, and I expect that we will get a long term tenant next year.  We have liked the flexibility of being able to have friends and family stay with us, but realistically, that only accounts for 2 or 3 weeks worth of time a year, and also having the entire house to ourselves about half the time, even if it is in increments of a few days here and there.

I'm not sure we can raise our prices much more, given the location, and so at this point, renting will probably make more money than Airbnb.  And, Airbnb continues to give more and more reasons to quit the platform even without the $$ issue.

[Kitty-and-Creek0]

@Mark116  @Laura2592 

We have the best of both worlds. We have several houses on long term leases with incredible tenants. We all view it as our group project to provide them with excellent places to live, and when something needs fixing that they cannot do themselves we step in with a call to our fantastic plumber for example. Our leases stipulate who is responsible for what and what the house rules are. So far so good, all these many years, it works with mutual respect for each other and the excellent houses that brought us together. We would not be at all tempted to STR these homes. Long term rentals rock.

We have been in the hospitality business for nearly 50 years, and still love it. We do our best to pamper our guests, and give them maximum privacy at the same time. We have a home and location that many people dream of, though they cannot imagine the amount of ongoing care, investment and constant maintenance it takes. As long as it remains satisfying to us and within our ability to continue, I predict we will continue to share our home with guests. It doesn't seem practical or realistic to us to be remote STR hosts. There are too many pitfalls, and the forums are filled with unfortunate experiences by hosts and guests alike. We like it the way it is. 

Carry on!

[Michael5689]

The interesting thing with AirCover will be how it's implemented.  AirBNB clearly in the past has AirCovered some hosts requests for reimbursement through it's own pool of money and not money from the guests.  One way to read the implication of "AirCover for guests" is that a similar relationship will happen where AriBNB will cover guest refunds if the costs if the hosts don't agree.  They really haven't provided any implementation details...

[Ryan2594]

I find it hilarious 😆 all the self-entitled hosts getting angry at guests getting better protections. Long over due I say and I hope the trend continues.

[Michael5689]

I agree some of the hosts are unreasonable on here and probably shouldn't be hosting but some of the problems are real and valid.  I for example got my account set back up here when I had a unsatisfactory resolution and couldn't access my security deposit on a reasonable request for reimbursement after a guest used bleach to try and clean a rug stain.  The policy guidelines are vague and enforcement is all over the map so some hosts do have a right to be angry.  Then there are straight incompetence actions by random customer service agents that are well outside the grey areas of policy.

[Tony-And-Una0]

I just tried to book a trip to Paris 30th May to 5th June

The date 30th May isn't even displayed on the PC version. It's covered by text " exact dates" which you cannot scroll past.

I entered different dates and was then presented with options for beachfront, tree houses etc, in Paris????? 

I would have liked, for example Near Eifell Tower or Distance from City Centre etc.

Completely ridiculous if you ask me.

[Kris105]

@Airbnb @Jenny 

cab you help me find my listing? 
I am a beachfront villa picture is taken by Airbnb photographer.  It’s in my amenities list as beachfront it’s all over my description and in the photo (unchanged) I don’t appear in aruba even, while I have always spears in top 3 listings with reviews raving about the private beach. Which I call shared as we share it with the 2 houses next door . What do I need to do everything is updated in my listing. No one seems to answer me or know what to do

this is a big mess. Past guests wanted to rebook and told me they can’t find the listing! HELP