I am the owner of 5 listings on Airbnb and a superhost. I found out Airbnb had cancelled 3 of my confirmed reservations without notifying me on Feb 19th, because of a problem they refused to discuss with me about a co-host i had on my account (my son). My son, had NOTHING to do with the reservations Airbnb cancelled, and has not ever violated Airbnb's terms to my or his knowledge. I called immediately on Feb 19th when i discovered one accidentally, escalated a case, took my son off as co-host on everything and asked, on a recorded line, WHICH of my guests they cancelled. Airbnb claimed to have notified me of the cancellations, but they did NOT. They gave me a list of 4 reservations that were cancelled, totalling 5k in revenue for me. I was able to rebook 1, but lost the other 3, because Airbnb told them the reservation was cancelled, and gave them other suggested properties to book. over the next 10 days, i found 2 OTHER reservations that shawn had NOTHING to do with, that airbnb ALSO cancelled, totalling 14k MORE. Thankfully 1 of the guests was MY guest, who i brought to the airbnb platform, and she rebooked with me. The other, I still do not know. In each of these circumstances, Airbnb is blocking my guests messages to me - (all reach out and ask "what happened? why did you cancel my reservation?" but i never receive their message. Only when i FORCE the app via an old link can i retrieve the messages and see they were never delivered. I have called and sent messages to airbnb via their app over 6 times now, as well as twitter, and no one can answer as to what happened. i'm still booking new booking everyday, but i have no way to see which other confirmed reservations they cancelled of mine, AND thus far they have cost me 9k in revenue and held dates at my properties for up to 8 months! has anyone every had anything like this happen? This seems like anarchy to me! they've also cleared out my entire inbox from from before Feb 18th - unless there are new messages. how is this legal?
