I made a reservation more than a week ago. Immediately after making it, I realized that the dates were wrong so I requested a change of dates by three days, and also emailed the host letting them know. This was 5 minutes after my initial reservation. I waited for two days and still heard no word at all from the host. If I had known she would have been unresponsive, I would have just cancelled and re-done my reservation but of course I didn't know that she would not answer. At this point, I wrote the Airbnb support and let them know of the situation. After not hearing back from them, I wrote again requiring about cancelling and getting a full refund so I can choose another spot for my vacation. Since it has been more than a week now, I would really rather just collect a full refund and work with a host who I can count on getting back to me. I have now reached out to Airbnb about five times both online and over the phone. I am so frustrated and at a loss! I am on pause planning my vacation because I don't want to book my new place without getting my refund from the old place. Has anyone dealt with anything similar? Any advice or knowledge on how long I might have wait to hear from anyone?
