Confused about reviews. Why does Airbnb post poor earlier dated reviews before great later dated reviews.

Michelle1851
Level 10
Littleton, CO

Confused about reviews. Why does Airbnb post poor earlier dated reviews before great later dated reviews.

I'm sorry, I try to be patient but this seems entirely like Airbnb prefers  low reviews over good reviews.  I'm wondering why.  I as a hosts strive to go above and beyond. Our Condo was recently purchased and remodeled head to toe last August. Everything is brand new, all linens, appliances, kitchen, bathrooms, etc. All photos are accurate, not even professional.  I've had all excellent reviews, and then the dreaded 4star (who said it was dated, yikes), however I had an excellent review after and its buried at the bottom.  Why would my last review be listed as my 2nd review and and earlier review be listed as my last.   

1 Reply 1
Emilia42
Level 10
Orono, ME

@Michelle1851 

 

See here:  https://www.airbnb.com/help/article/1885/why-arent-my-reviews-shown-in-order

 

The reviews on your profile are in chronological order but on your listing page, they are organized by where the reviewer is from. In your case, Mathieu is not based in the US so his review will not appear first to US users. 

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