Dear (1st time) AirBnB guest: No, you cannot check in drunk at 12:30 a.m. with an unregistered additional person

[Kia272]

I'll keep it short. That's what they did (or tried to do.) I asked them to leave. They left. I got AirBnB involved. I had video and lock access records as evidence. My check-in times are from 5:00-10:00 pm. Customer service was actually kind of decent. I'm trying to figure out two things:

Can I mention that they were drunk, or will that get my review pulled?

(They drove to my place drunk, which is completely unacceptable.) The additional person was totally baked but had not been drinking - he drove separately- and I offered to let them leave a car so he could drive them elsewhere, just FYI. He was the bartender at the bar where they had been drinking all night, and they somehow felt it was acceptable to bring him to my property. 

How can I figure out, down to the very last minute, when I can leave a review? Seriously, to the minute. Is it 14 days exactly from my check-out time, or the time I receive the email about reviewing the guest, which is 3-4 hours after check-out? 

The "guest" is radio silent for the time being. Customer service actually mentioned that she said she was sorry. Could that be true? I don't really know. It's possible. 

And yes, I do accepts guests who are new to AirBnB with no reviews. The majority of them are great guests and conclude their stay with absolutely no problems. Everybody has to start somewhere. Besides, it's established guests with experience on AirBnB who know how to pull the shenanigans. 

[Emilia42]

@Kia272 

That's ridiculous. I wouldn't mention "drunk" in the review. Maybe that they were  "acting inappropriately."

If you look at the message thread with the guest, there is a count-down review clock. It will get to minutes (and even seconds, I think) if you keep refreshing the page. 

[Kia272]

@Emilia42 Thanks for the reply. I got very excited about the review information you provided, but I'm just not seeing that screen. I go into the message thread, and the reservation details just appear on the right side of the screen. There's no countdown clock or anything similar. Will post a screenshot after I doctor it a bit. What gives? 

[Emilia42]

@Kia272 Are you looking at the message thread for the guests in question? It is probably because you don't have the option to review them yet. The review period won't start until they were actually scheduled to check out .. regardless of if the reservation was canceled. So if they were supposed to check out on Friday, you will get the review prompt on Friday afternoon. 

[Kia272]

@Emilia42 No, it's weird. Including a screenshot below. (excuse messy edits)

This actually isn't the guest from hell, it's another guest I haven't reviewed yet for a specific reason. Inbox on left. Message thread in the center. Reservation details on the right. Nothing like the example you posted. I can't click further into anything to get more detail?? I need that countdown clock for the drunk-late check-in guest! Must warn other hosts! The hellish guest would have checked out on Sunday. I have already received the review notification. 

[Emilia42]

@Kia272 The countdown clock is there (on the right of your screenshot!) You have 4 days left to review this guest. When you get to the final day and it will then say 20 hours .... 8 hours ... 52 minutes .... 

But to be more technical, it IS exactly 14 days from the moment you get the e-mail prompt to write a review for the stay.

[Kia272]

@Emilia42  Oh- now I get it!!!

I was expecting a countdown in hours as it appeared on your screen. Thanks so much! 

I need to time this to the minute so she doesn't leave a review in response to mine. I'm hoping that she actually feels some remorse.  

It was a horrible experience and quite atypical of my hosting experience so far. I figure I'm good for about one a year, and hopefully this was it. My last one was October of last year. 

[Colleen253]

@Emilia42 @Kia272 Yes it counts down to minutes. I tested it once….got down to two minutes, just enough time to write the difficult guest a review.

[Laura2592]

@Kia272 you will get an email and hour before your review period ends to let you know about the imminent closing of that window.  Just happened to me yesterday when I had to leave a review for the high honeymooners who left the place a wreck and some of their stash scattered about. I waited until 15 mins were left but they still managed to review me in that time (good review but I honestly was hoping they would forget any review....) My advice is just wait until the last 2 or 3 mins.  

I would not sat drunk either. I'd say "dangerously disoriented' and mention that you offered to allow the vehicles to stay for safety. That says "guest rolled up drunk" without saying it 

[Kia272]

@Laura2592 Good advice and thank you. I figured "drunk" wasn't going to fly, so I've been pondering how to make it clear without using the actual word. There are many options, lol. 

I'm going to wait until the last possible second. Other hosts deserve to know what happened. 

[Kitty-and-Creek0]

"Appear to have been overserved"

[Brian2036]

I’m still wondering how honest you can be in these reviews.

”Guest arrived very late with the bartender from the public house she had apparently been patronizing for the past several hours.

Guest was incoherent and appeared to be intoxicated. Host refused to allow Guest and her unregistered companion to enter the premises, but offered to allow her to leave her vehicle until such time as she was legally able to drive.

Guest declined and departed without further incident. Host filed a report with Airbnb CS.”

Would that be too graphic?

[Kia272]

@Brian2036  I consider that too graphic. There's an art to getting your point across without going into too much detail. It keeps it more professional to summarize the situation, rather than bullet point everything that the guest did wrong. I'm also going to be careful with my words so my review won't get pulled. I've got 10 days to perfect it.  

[Brian2036]

@Kia272 :

Perhaps just “Guest arrived more than two hours late with an unregistered companion. Host felt compelled to deny them entry onto the premises in consideration of their personal safety.”

In other words, they were too wasted to make it up the stairs.

[Mike-And-Helen0]

"Had clearly been in a bar for some time".