Did you activate the temporary flex cancellation policy? Have you gotten your service fees back?

[Colleen253]

Remember this?    https://news.airbnb.com/more-flexible-reservations-in-times-of-uncertainty

"Finally, we will waive our standard 3 percent host fee on new reservations for these listings* through June 1, 2020".

Has anyone gotten their host service fees returned? I haven't.

[Alex893]

I switched to that policy for a few weeks but then switched back to strict after not receiving any reservations

[Colleen253]

@Alex893  I kept it until it expired. I should be getting $100 worth of service fees returned, but am not the least bit surprised it hasn't happened. Another day, another Airbnb  deception.

[Sarah977]

@Colleen253  "Waive" means they shouldn't have taken out the 3% service fee in the first place, not that they would return it after the fact. 

[Colleen253]

@Sarah977  I know, I understood that to mean the same but in the fine print it says:

"Airbnb will waive, and/or rebate to the host, the 3% host service fee for all bookings under a flexible or moderate cancellation policy with a check-in date on or before June 1, 2020. Rebates will be paid by June 30, 2020".

Before I read that,  I inquired as to why I was still being charged the service fee on eligible reservations. I was told by CS that they "are being rebated'. Who knows? All I know is that they were neither waived nor rebated.