Hi, Just got downgraded from the Superhost status and have just sent Airbnb the following message as to why they are appraising hosts in the Corona/Covid period. Would appreciate if other hosts shared their experiences.
Ram
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Hi,
This regards the quarterly evaluation for my listing after which the Superhost rating was removed.
1. The target not met because the rating was 4.77 for the quarter even though the property’s current rating is 4.8.
2. The property is located in India. Covid concerns and cancellations began in early March. We were lucky that we received new bookings from locals who used the property for photography shoots etc which we previously disallowed.
3. India disallowed flights from March 20 and went into total lockdown(Hope you understand what a lockdown is) from March 21st. But from March 1st itself as mentioned, travel had drastically got effected.
4. Airbnb did not help matters in anyway by allowing 100% refunds towards guests without consulting hosts.
My questions are…
1. Is Airbnb USA, where all the management sits, aware of what is happening in other countries or is it going by the lockdown period of what is happening in the USA only.
2. Because if it was aware, the quarter of Jan to Mar 2020 should be waived off as it was a period of extraordinary once-in-a-century circumstances.
If my listing had a competitive March period we could have easily got much more better ratings in this period.
3. The same would apply to the quarter of April 2020 to June 2020 because the lockdown extends to April 14 and might be prolonged.
I hope these questions are answered by somebody senior and up the ladder because I am quite tired of hosts and hosts from other countries being taken for granted.
Best, Ram
