Guest wants to move reservation

[Friedrich2]

Hi all. I have a guest booked for 3 days from now that wants to move their reservation 2 weeks out. I feel if I grant it they are going to cancel. If they cancel now there is no refund but a week or two out there is a full refund. Also wondering if there are any Airbnb penalties if I don’t grant the change. Any suggestions?

[Ricardo85]

@Friedrich2 

This is a strategy that some "smart" guests use to circumvent the cancellation policy.

You are not required to accept the booking change.

Suggest to cancel and make a new reservation. If you get a new reservation for the same period, you can make a refund.

Remember that your calendar was blocked due to the guest's booking.

Ricardo

[Friedrich2]

Thanks for your help! I denied the request and told them to reserve the dates they wanted and when the arrived I would refund the original reservation. Instead they just canceled and a partial refund. Perfect 

[Dale711]

@Friedrich2 

You do it right and done well! 
“ told them to reserve the dates they wanted and when the arrived I would refund the original reservation. Instead they just canceled and a partial refund. Perfect “ 

I wish more host like you in the Airbnb, 

                                  Airbnb is a Trust and Safety platform    
                                                          ‘ Make Possible By Host” 

Ways do go ! 👏👏👏

Happy Hosting 

[Melodie-And-John0]

Thats perfect @Ricardo85 , I will put that in my ruck sack of responses if you don't mind, thank you!  Be well, JR