Hello, Need information on contacting Air bNB

[Jane/Michael0]

Air BnB just accepted a reservation.  I do not allow automatic acceptances.  I did not approve this request.  I must cancel but the site will not let me.  I did contact the guest to explain and fortunately, it is 6 months in advance so should not impact her plans since I contacted her within the hour.

How do I "open a ticket" or get help from AirBnb?  I have only been directed to this "New" neighborhood help section.

Jane

[Sarah977]

@Jane/Michael0  Have you checked your Booking Settings to make sure Instant Book didn't somehow get turned on? 

There is a large pinned post on the first page of this Help Forum "Contact Airbnb" that gives phone numbers, etc. 

[Linda108]

You have cancelled a couple of times over the years, so it is important that you never cancel unless you involve Air BNB.  Contact Air BNB staff by phone and request a cancellation due to a system issue.

[Lisa723]

@Jane/Michael0 check your settings. I can instant-book your place right now.