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Hi everyone Any advice on how I settle a dispute? A 4 month guest just left and damaged carpet and other things.....

‎25-08-2020 12:19 AM
Penelope93
Level 1
New South Wales, Australia
‎25-08-2020 12:19 AM

Hi everyone Any advice on how I settle a dispute? A 4 month guest just left and damaged carpet and other things.....

How do I settle a dispute? I thought Airbnb held a bond for my place - but i can't seem to contact them anywhere to settle payment for cleaning carpets, damage to paintwork and extra cleaning due to the place being filthy..... Any help gratefully received! 

‎25-08-2020 12:19 AM
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‎25-08-2020 03:50 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎25-08-2020 03:50 PM

@Penelope93 

The procedure for reporting damages is mentioned here ( i see you have a security deposit):

https://www.airbnb.com/help/article/352/what-happens-if-a-host-wants-to-collect-on-their-security-de...

 

best regards,

Emiel

 

‎25-08-2020 03:50 PM
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