How do you find the cancellation policy for a current booking?

Misty66
Level 4
Louisville, KY

How do you find the cancellation policy for a current booking?

I must be missing something, but how do I find the cancellation policy that was in effect when a guest booked a stay? I periodically change up the policy as seasons change or to see how that will affect booking, etc. But I can't seem to find the policy that was in effect for existing reservations.

3 Replies 3
Lawrene0
Level 10
Florence, Canada

@Misty66 , when I go to "details" on any booking under Reservations (on a laptop) and then scroll down to the bottom, I find my cancellation policy. Does that work for you?

Yes! Thank you! I was totally missing that. Much appreciated.

Pat271
Level 10
Greenville, SC

If you save your booking email confirmations, the cancellation policy is included there as well.

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