A guest just sent me an inquiry. 23 reviews. 4 star average. Here are some of the reviews (cleaned up to protect identities):
Host review: I do not recommend this guest she is very dishonest and will stay at your property then once she leaves she will try to exploit money from via text message so that Airbnb would not see it and if you don’t agree then she threatens to leave a bad review. I had to report her to Airbnb and sent copy of her threatening me . The property was left in a bad manner X did not follow any of the property rules . Please be aware of this guest she can be a potential problem
Guest response: This is an absolute joke lol I rent from air bnb all the time you are psycho you really are. The only reason your leaving a bad review is cause I left you one you even admitted to the leak in the celieing that you even admitted too! Not to mention over half my stay the toilet did not work!! She said this was an unforeseen incident but if you look back at the reviews you’ll see there was someone else who also complained about the toilet. I had to leave on 2 different occasions to use the bathroom cause the bathroom toilet was literally at the rim You’ve have KNOWN about these problems for months!!! The Proof is In the review 3 months ago where someone had toilet issues. You literally suck as a host and are the most disrespectful and dishonest disgusting woman I’ve ever come in contact and the fact that I didn’t even know about the leak till the day of check in pissed me off cause I didn’t have time to find a place everywhere else in (city) was booked and she knew that ... these were not just issues that happened over night these have been going on for months and she still continues to rent and that is completely wrong and dishonest this woman is nasty and a joke and greedy I asked her how much I would get off a future stay just to see what she would say and she said 10 percent lol that was a joke after all we had to deal with so now I’m dealing with Airbnb and they also think your coo coo lol Your the most disgusting individual I’ve ever come in contact with this place needs to come off of air bnb and the fact she asks all her guest for a five start review tells me half of them aren’t even legit !!!! Air bnb is giving me half my money back and they’ve been so nice dealing with it in the proper way since she doesn’t have the intelligence to do so2
Host review: X left the place in great shape but we had a very interesting experience with her. She called me late one night during her stay saying there was a dog running up and down the stairs in our house and said she was sacred and locked herself in the bedroom. She called me and asked why we had a dog in the house... We do not have dog nor do we allow dogs...didn't make sense...
Guest review of that host: DO NOT BOOK if you’re a woman staying alone or a woman with anxiety. This host showed up unannounced an hour before checkout and when I told them I would be including that in the review they immediately got hostile with me and threatened to leave me a bad review just for speaking up about it. I got very uncomfortable with the way he started talking to me because I told him I was NOT ok with him showing up unannounced no matter what the reason, as his reason was NOT an emergency and he did NOT put unannounced visits on the listing. He was messy in the instructions, and we found a collections notice on the door for the electric when we arrived. He scheduled landscaping for while we we’re there and didn’t tell us until the night before he had them scheduled. I really don’t recommend booking anything through this host no matter how nice the place is.
Host's response to this: We notified you of the landscapers coming by to spring clean the backyard the day before, as they notified me of the same. I asked you if that was ok for them to come by the next day and you said that was fine. They were outside and never came in the home. I did come by the property a 1030AM on your check out day, with my 3 boys in the car, to see the back yard. I was leaving town that day and wanted to see how it looked before I left. I should have notified you of this... and I regret not doing so. I never entered the home or came close to you. I saw you "outside" from 50 feet, politely identified myself to you, and left in 10 seconds. Never entered the home. I never threatened you with a bad review and actually gave you a good review, with the exception of you bizarre "dog" issue that you had with us. You told me via text that you had a horrible experience with men in your past and that you were not fond of "men". I wish I could screen shot all of our conversations and I encourage you to do so if you can. Messy instructions? I gave you check in instructions before your arrival, and gave you restaurant recommendations if you needed. I think people can read through our previous reviews and see this is "bogus". I wish I would have read thoroughly through the reviews on you from hosts, before you came... as I might have thought different of having you stay at our home. FOR THE RECORD, you texted me late at night on your 2nd night here and said that there were dogs running up and down my stairs and asked if we had dogs in the house. (seemed extremely bizarre). I told you, no we do not have dogs in the house... nor do we allow guests to bring dogs. You said you were scared and locked yourself in the room. We have had many single people stay here without issue, and I feel you are trying to slander me and this property and that is not fair. I wish you all the best!
Host review: BEWARE!! This guest has issues. Guest checked in walked through said place was beautiful, and loved it. A couple of days into their stay, guest just starts complaining of their anxiety issues, because they could not take a steaming hot shower longer than 6 minutes, we advised it was middle of Winter, 29 degrees outside, so a long drawn out shower for each person would be difficult. The guest then started making demands, and it was just really strange, it was like dealing with 2 different people from when they arrived. I would be very careful booking this group, as they never disclosed any anxiety issues that would be triggered if they couldn't take a 15 minute shower. Also, when cleaning went to the home the next morning, they ran the shower and water was hot for at least 8 minutes before it started warming a little, and it was colder than the day before, so we don't know if they were running the water a few minutes before they actually stepped in the shower, which would waste hot water. Also, made a claim could not find trash bags, and just a huge deal about it, we told them don't worry cleaning company will take care of it, they became rude about it, when cleaning went in the trash bags were in the supply closet in plain view, again it was just a strange encounter.
Guest review of this host: DO NOT BOOK! Please read full details.
I should have listened to the reviews stating this place was messy with their management and details of the place. They completely disregarded informing me that full construction was being done on the place which removed access to the big back deck, the reason why I booked the place. The inside is nice, but it wasn’t setup for guests to feel ready to settle in. I had to search for towels because they didn’t have the bathrooms setup, there were NO trash bags, and the back deck door had a HUGE hole from renovation that someone could probably stick a hand through. That door also didn’t have a working lock, just a wood piece keeping the door from sliding open. The back deck was completely unusable without safety issues and the whole back yard was just a construction site. I ended up leaving this place early because after 2 days of waiting for a response on the hot water not lasting more than 5 minutes exactly, I booked a hotel room for a night just so I could enjoy a longer shower.
I even stated in my message this was supposed to be a Valentine’s Day vacation for myself and my partner, and they still neglected to tell me all the issues that would be at the place. If you have any anxiety at all, dealing with this management is not going to be conducive to anxiety / panic. When I said I was having a rough time due to lack of comfort I was met with
“The CDC states that 5-8 minutes is the average shower length so believe it or not this is reasonable for most people”
When I requested early checkout procedures to leave for my hotel instead, they did not give me any break there either. I followed all the instructions up to having no trash bags for trash, and was met with them saying
“There are trash bags there, but don’t worry maintenance will handle the rest”
I walked the whole place taking a video of every cabinet and drawers and every space where they could have been. I’ve never had someone set off my anxiety by treating me like I’m dumb when it was obviously their mistake. Even if I couldn’t find them and they were somehow hidden there, they could have given me a break and not made me feel like I was the problem when they had ruined my trip with a place not detailed correctly / prepared enough.
I did not book this trip to be told I have a shower minimum like I’m a child staying with family. I also did not book this trip to be treated like I’m dumb when I point out the lack of supplies and preparedness. I will never book with this company again and I highly recommend you don’t either. I hope they work on their customer service skills.
Host review: As a guest she was great except there's a couple things that were missing when she left and my screen door that was broken she says it wasn't her and "I would have to believe her."
That host is no longer active so I can't see what she left.
How is this guest still able to book ANYTHING on ABB? Clearly there are some serious issues here. Why are only a few hosts of the 23 who reviewed her honestly? Its hard to believe that these triggering events only happen once in a while. I would guess that almost every host had some issue with this person. Why would any approve a booking from them??
(If you are wondering, I did not. Luckily for me this guest wanted different days than I had open so I could just say "I am sorry those dates aren't available.")
My mind is blown by this person. Just what the WHAT.
