I am a long term host but I have not get paid by airbnb on time since August 2021 and I have not been paid for the last two months payout by airbnb

[Jen7186]

Please can somebody advise if you have this experience before?  And how to resolve it?  Which department should I contact airbnb to get a result?  It has been extremely frustrating.  Airbnb has the system issue for one of my reservation, it has been dragged on for months since Aug 2021.  I can be paid for my other reservations on time. 

Whenever I call the help desk, the agent could not answer any of my questions, it was routed to different teams, payment team, engineering team, etc.  but nothing gets done.  I have not been paid for my last two month payout.  They were due to me on March 6 and April 6 2022.  Nobody respond to my ticket I opened with airbnb response center since Jan 2022.   

This is very urgent!!!  Nobody in airbnb team cares about my issue, the way it handles the host is so very much disappointing!!!

[Emiel1]

@Jen7186 

Did you ask the guest if installments were paid or if there was a issue with the payment ?

Sometimes issues occur with "long term stays". Airbnb only can guarantee first installment, they can not force the guest to pay the next installments.

[Jen7186]

this is never the guest issue, this guest has been with me for over a year, he always pays me on time.  It is an airbnb issue, it started when my guest wanted to extend his stay for another year last august.  apparently airbnb can not extend a guest's stay for over a year, the reservation was somehow screwed, I can never get paid automatically since then.  I have to call airbnb and ask them to manually release my payout each month.  By now, 9 months have passed, airbnb still can not resolve this issue, I am still waiting for the last two months payout.