Importance of stars when reviewing guests

[Inna22]

A guest booked for one night and messaged me in the morning that they had to leave at 4 am due to non stop train noise and wanted a refund. There is no train service at night. I also disclose the train in multiple places in the listing and potential for noise is checked off. When I said that, she became angry that I did not trust her. This guest has 6 five star reviews. I saw that and it don't do any further research. I went back to look at her reviews and she pulled similar stunts before. If we bother to leave a review for a bad guest, we might as well mark the stars correctly. Otherwise it has the opposite effect- we are beefing up the positive review count for them

[Helen427]

@Huma0Do you have a Template we could use similar to what you wrote in your review of the challenging guest you hosted?

It may help & inspire others to write more accurate reviews who may face similar situations, ditto for Guests who go through the same with Hosts....

Thanks in advance

[Huma0]

@Helen427I haven't written a review yet as it's quite a recent experience and I haven't figured out what to say yet. I am certainly happy to post it once I do!

[Lani11]

I completely agree. I leave very honest reviews of guests. I depend on other hosts to do the same. We need to be able to count on each other to share honest reviews of guests. A false review does no future host any good, and is not of any help.