My reservation canceled after 6 weeks

[Greg1603]

6 weeks after confirming our reservation the host cancelled our reservation due to lack of information on my profile.  We are new to Airbnb so didn't even realize this was possible.  But what bothers us is the 6 weeks it took the host to cancel.  Now the alternative properties we were looking at are booked so we are out of luck.  Is there any Airbnb rule about the length of time it takes for a host to cancel?  

[Greg1603]

@Jody141 I wish the host that had cancelled my reservation had given me the same courtesy you gave to your guest.

[Jody141]

@Greg1603  I do as well. I’m really trying to work with this person. 
What happened to you really stinks. Sorry you had a poor experience. 

[Lisa723]

@Jody141 yes I know-- I just thought the juxtaposition of viewpoints was kind of enlightening. And yes, Airbnb CS is a total roll of the dice.

[Jody141]

@Lisa723  You are spot on. 

[Greg1603]

@Lisa723(and @Sarah977 )  I do see your point.  If I do decide to try Airbnb again I will fill out the profile and contact the host.  

[Colleen253]

@Jody141 "It seems that the actions taken by the CS aren’t standardized".

Airbnb outsources it's CS to third party contract workers. These folks often are not familiar with even basic Airbnb policy. Anything that is in your house rules is enforceable, as long as it isn't something that goes against Airbnb policies and terms.

It helps to make contact by chat so that you can link to relevant policy for them. Sometimes you need to try a few times before you hit on someone who 'gets' what you need.

[Jody141]

@Colleen253 oh I’m aware the CS is outsourced. 
The good news is the reservation is weeks away so I have time to try to work this out.