My trip is not showing up in "my trips"

[Monica490]

Hello, I booked a trip and got confirmation from the hostess, then I tried to book couple more trips and in between I changed my email address in my profile. Now I don't see my trip reservation. My hostess texted me but I cannot text back so I am locked out and no way to communicate with her to plan my trip. Please help! 

Monica

[Marzena4]

Hello @Monica490. What device are you using? You might try logging out and cleaning cookies on a laptop/phone. Apps have constant issues with things like that.

[Candace38]

I'm having issues with my upcoming trip next month not showing up when i look online but it shows up in the app....

[Molly161]

Hi Candace,

I'm having the same issue. Did you ever find a fix?

[Sandy328]

Same issue here.  I can see my trip on the mobile app. but when I sign in on my Mac there's nothing there.  Same exact acct.!!!  I'm very frustrated!

[Melody90]

Hi, I booked a reservation on my Airbnb account on my macbook and the reservation e-mail went to an old e-mail that I won't have access to by the end of February. I "updated" to my new e-mail address and confirmed it through that e-mail account, but not I can't see the reservation I booked under the old e-mail address. I didn't create a new account or anything, just changed the e-mail address and now I can't view anything. 

I kept the confirmation e-mails by forwarding them to the new e-mail, but I'm wondering why I can't view the trip on my reservation list.... has anyone gotten a resolution for this yet?

E-mail Airbnb and haven't heard anything back yet.

[Hrishikesh0]

Hey, I am facing simillar problem. I logged in with a referral link. Made the reservation. Paid the advance. Received the confirmation with code, and now nothing's showing up in the Trips. Even the Messages are empty.

I tried everything. Cleaned the browser cache from beginning. The email was verified as well.

Contacted the support they said the case will be sent to a team of specialists.

........huhhh..

I don't know what's gonna happen next. Still waiting for Airbnb Support to reply.

[Jacqueline557]

Same here. I received reservation code and confirmation but it doesn't show up in my Trips. I had to cancel and the host was very gracious but told me to cancel on Airbnb. 

[Flo58]

I'm having the same issue. I get an error message when I go on the "trips" tab and my booking isn't there. I have the confirmation email. Did you ever find a solution? Thanks

[Koh8]

Hi Hrishikesh,

I experience the same problem recently. May I know how your problem is resolved.

Appreciate your reply.

Thank you and regards

[Savanha0]

Hello,

I'm having this issue correctly. Did anyone ever get a solution? I called Support but they weren't very helpful. They just told me to call back in 24 hours.  

[Karina578]

Exact same issue for me. Did you get a resolution ever?

[Melissa830]

Same here and I have to pay the balance of the deposit to the seller by Monday!  I don't even know where it is now!

[Jenni73]

I had this problem too. I logged out, cleared cookies, logged back in with my email address and password (not the Facebook option) and my trips have re-appeared thankfully. Good luck.

[Justin499]

I found the solution to this finally (for me at least)z. It seemed to revolve around having different Facebook logins in the past.  The mobile app was trying to link to a Facebook account email no longer used and the mobile app forces the login.  When using the desktop site, it linked to the appropriate Facebook email.  

Solution:

1. log out of the mobile app.

2. Clear your browser cache.  

3. Contact customer support and tell them to deactivate the WRONG email for the reason explained above.  

https://www.airbnb.com/help/contact_us/channel

4. Once they confirm this is done, redone load the mobile app.

5. Login with the approprIate email. 

I hope this helps!