Rude guests

[Siyang0]

Hi,

I am new to Airbnb, I had a family of guests just checks out. Super rude, from the first day she checked in, she non stopped complained for 5 hours, from the garbage locked for private ( I have drive way available to park two cars) , not enough bath towels ( I have 7 towels for three guests, but after she complained, I same day delivered another 6). One closet locked for my private stuff ( but I have another three closets to use). She totally stressed me out. She said many rude things like I am a liar, she is not a hippy,

she needs many towels and I can’t lock closer for private use. She owns 59 houses and She is a lawyer etc..Now she just left, should I give her a honest review,

will I get in trouble since she is a lawyer? The chance is she will leave me a bad review. What should I do as a new host? Thank you all

[Rick-and-Marjorie0]

@Siyang0 You canwait until that guest reviews you. Also send a private message to them stating your concerns and you may get a feel for what their review may be like. Then you will have an idea about what to post in your review of them. Try to be polite but state the truth. You may save someone else from the abuse later. Good luck with your endeavors. 

[Sarah977]

@Rick-and-Marjorie0  Sending a private message to a guest like this would be masochistic. It would just open the host up to further abuse by this obnoxious "guest". The host already knows what kind of review she is going to receive- it's obvious from the guest's behavior.

And what do you mean by "Wait until that guest reviews you?" 

What the guest says in their review has nothing to do with the review a host should leave. Reviews are meant to be honest expressions of an experience.

[Mike-And-Jane0]

@Siyang0 I am sorry but @Rick-and-Marjorie0 is just wrong. If you follow their advice you perpetuate the situation of giving a good review because you expect a good review. You will also guarantee a poor review from them if you message them with your concerns.

In my view just leave an honest description of the guests behaviour and mark that you wouldn't want to host them again.

[Siyang0]

Thank you for your advice!

[Anonymous]

@Siyang0   I fully agree with @Mike-And-Jane0 on this one. If the stay is over and there are no unresolved issues (e.g. damage) I don't recommend sending any further messages to this guest. Writing an honest review of your experience would help spare other hosts from getting stuck with this horrible guest. She may or may not choose to leave a review herself, but this is beyond your control. You will have the opportunity to publish a public response if her review makes any misleading or inaccurate statements that you'd like to correct for the benefit of prospective guests.

There's no reason to worry about the guest being a lawyer. She has no reason to sue you over her stay, nor over anything you say in your review. If she owns 59 houses, the whiny little **** should have stayed in one of them instead of yours.

In the future, I really don't recommend trying to appease people who complain from day 1. You can be sure that things are only going to get worse from there. If someone is clearly unhappy with your home despite delivering everything as advertised, the best thing you can do is encourage them to advance their checkout date and refund the remainder of their stay. Once people know that you're more than happy for them to go away, they run out of leverage to keep complaining.

[Siyang0]

Very appreciate your reply! 

[Brian2036]

@Siyang0 

You have nothing to fear from this lying, abusive witch. 

Give her the review she deserves and suggest that she stay in hotels in the future.

No one should put up with that kind of nonsense.