Things just getting better - now we can not CHAT with ABB support?

[David8879]

What is going on?

First I see totally different cancellation policies, now - "message or call" only?

Puzzled indeed

[Emiel1]

@David8879 

Puzzled about your post.

Please explain more details or examples about "different cancellation policies" and "missing chat option"

[David8879]

When trying to "contact us" - now there are only two options 1. call 2. email

"Chat with us" is no longer present.

As for cancellation policies - I might be wrng, but it looks that Strict has been massaged to be more loose than Firm - makes no sense now.

[Wendy117]

@David8879  Not sure what changes in cancellation policy you are referring to.  I have always had strict and the description has not changed 

Strict: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.